Amanda Perez
San Marcos,Texas
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager/Bartender Shift Manager
Crafthouse Kitchen and Tap
San Marcos, TX
05.2018 - 08.2024
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
Warehouse Worker
Lowes Home Improvment
San Marcos, TX
03.2020 - 07.2020
- Transported goods to designated areas within the warehouse facility.
- Inspected incoming shipments for damage or discrepancies.
- Investigated any reported problems regarding shipping errors or damages.
- Identified discrepancies between physical count and computer data.
- Ensured safety protocols were followed at all times while operating machinery.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Sales Associate
Michael's Arts & Crafts Store
San Antonio, TX
06.2016 - 07.2017
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Some College (No Degree) - Psychology
Texas State University
San Marcos, TXSkills
- Suggestive Selling
- Menu Memorization
- Payment Processing
- Upselling strategies
- POS System Operation
- Scheduling Staff
- Cross-Functional Teamwork
- Time Management
Certification
- TABC Certificate
- Food Handler's Certificate
Timeline
Warehouse Worker
Lowes Home Improvment
03.2020 - 07.2020
Manager/Bartender Shift Manager
Crafthouse Kitchen and Tap
05.2018 - 08.2024
Sales Associate
Michael's Arts & Crafts Store
06.2016 - 07.2017
Some College (No Degree) - Psychology
Texas State University
- TABC Certificate
- Food Handler's Certificate
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