AMANDA PERFETTI
Davenport
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Rooms Control
Omni Orlando Resort at ChampionsGate
12.2024 - Current
- Managed daily room inventory, pre-registered VIPs, blocked guest rooms for large conventions, and ensured optimal room utilization to maximize resort revenue.
- Pre-blocked reservations for incoming guests to ensure room availability.
- Acting as operational bridge between the Front Desk, Housekeeping, and Sales to handle out-of-order rooms, coordinate requests, and support night audit operations.
- Distributed reports and rooming lists for group housing to facilitate smooth guest arrivals and enhance operational efficiency.
- Making reservations for wholesale.
Front Desk Agent
Omni Orlando Resort at ChampionsGate
06.2021 - 01.2024
- Interacted with customers to enhance guest experience at resort, checked guests in and out, created reservations for clients, managed inventory, enrolled guests into membership program.
- Managed inbound and outbound calls to assist customers with inquiries and issues.
- Perform cash handling performance, night audit paperwork, handle night audit accounts.
- Keep our loss prevention department informed of all guest situations.
- Completed Stepping Up training program to enhance customer service skills.
- Participated in Security Committee meetings to develop front desk safety protocols.
- Security Detailing
- Assisted in recreational activities to promote guest engagement and satisfaction.
Leadership Supervisor task force
Omni Bedford, PA
08.2023 - 09.2023
Front Desk Supervisor
Bahama Bay Resort / Caribe Cove Resort
Davenport
07.2019 - 06.2021
- Interact with guests to help give a great experience at resort, ensure the appropriate check in/out of guests in a professional manner, created reservations for new and existing clients, managed inventory, conducted business audits for morning and night shifts.
- Resolved room discrepancies by investigating issues and coordinating with housekeeping staff.
- Delegated tasks to a staff of over fifteen members, supervised maintenance team for routine checks to ensure operational efficiency.
- Managed various guest scenarios to enhance customer service and improve guest experiences.
- Conducted training sessions for new associates to ensure they understood company procedures and service standards.
CSR Specialist
Ramada Gateway
Kissimmee
05.2016 - 07.2019
- Interact with customers on behalf of the organization.
- Effectively manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
Hostess
Applebee’s
Davenport
02.2014 - 01.2016
- Greeted customers upon arrival, assisted customers with seating arrangements, met and greeted customers, bathroom checks and cleaned entrance way.
Flight Attendant
Elite Airways
Melbourne
01.2012 - 01.2014
- Ensured safety of all passengers, provided emergency evacuation procedures, helped with luggage, first aid follow up, tended to guest needs and provide excellent customer service during durations of flight.
Education
Flight Attendant - Preparation Course
Flight Attendant Express
OrlandoPolk State College - Criminal Justice Major
Polk State College
Winter HavenHigh School Diploma -
Ridge Community High School
DavenportSkills
- Room assignments
- Front desk operations
- Hospitality training
- Customer interactions
- Attention to detail
- Multitasking skills
- Professionalism
- Team player
- Communication skills
Community Services
Polk State College, Winter Haven, FL, 08/01/10, 06/01/13, Volunteer at front counter desk, Activities, Student tutor, Member of Bacchus club
Positioning Statement
Outgoing, very cheerful, people friendly, and great communication skills. Good work ethic and background.
Timeline
Rooms Control
Omni Orlando Resort at ChampionsGate
12.2024 - Current
Leadership Supervisor task force
Omni Bedford, PA
08.2023 - 09.2023
Front Desk Agent
Omni Orlando Resort at ChampionsGate
06.2021 - 01.2024
Front Desk Supervisor
Bahama Bay Resort / Caribe Cove Resort
07.2019 - 06.2021
CSR Specialist
Ramada Gateway
05.2016 - 07.2019
Hostess
Applebee’s
02.2014 - 01.2016
Flight Attendant
Elite Airways
01.2012 - 01.2014
Flight Attendant - Preparation Course
Flight Attendant Express
Polk State College - Criminal Justice Major
Polk State College
High School Diploma -
Ridge Community High School