Whitney Avera
Nashville,USA
Summary
Detail-oriented Housekeeping Rooms Controller with a strong focus on multi-tasking in high-pressure environments. Facilitated guest orders and coordinated efficiently across departments, enhancing guest satisfaction. Coaching experience in gymnastics emphasizes a commitment to safety and skill development.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Housekeeping rooms controller
Marriott Gaylord hotel
Nashville, USA
08.2025 - 07.2026
- Communicated with all hotel departments (over 2,888 rooms) to ensure timely completion of online orders from front desk, engineering, and public space.
- Directed guest orders to appropriate staff and locations for efficient service.
- Managed multiple phone calls and addressed guest issues, including room service and bookings.
- Compiled and analyzed morning reports for management review., excel spreadsheets.
- Utilized Microsoft Word to create and edit documents., Empower, GXP, PMS, hotsos systems.
- Worked closely with management to complete daily tasks.
Gymnastics Supervisor/Coach
Conroe Rec Center
Conroe, Texas
01.2019 - 09.2022
- Led and created a gymnastics program for the Conroe rec center. led multiple classes based at different skill levels, by demonstrating safe and fun techniques to enhance student learning.
- Created weekly lesson plans, tailored towards each group skill level.
- communicated with parents monthly to discusse childs progress and impovments.
- I encourage and evaluate each child so that they can perform at their best.
- Moved heavy equipment to designated areas for efficient use during classes, cleaned and sanitized all equipment daily.
Education
High school diploma -
Quest High School
Kingwood, TXSkills
- Room assignments
- GxP
- Empower (software)
- Data entry
- Facility management
- Project leadership
- Organizational skills
- Team leadership
- Communication skills
- Guest relations
- Attention to detail
- Computer skills
Certification
First Aid Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Housekeeping rooms controller
Marriott Gaylord hotel
08.2025 - 07.2026
Gymnastics Supervisor/Coach
Conroe Rec Center
01.2019 - 09.2022
High school diploma -
Quest High School