Amanda Perkins
Summary
Dedicated professional with experience and knowledge of service delivery and proven multitasking abilities. Highly organized and attentive to detail with strong organizational, interpersonal and time management skills.
Overview
14
14
years of professional experience
Work History
Housekeeping Supervisor
Humphreys Cleaning
Salt Lake City, UT
01.2013 - 03.2020
- Maintained confidentiality regarding client information and property details as part of professional ethics in private housekeeping management.
- Coordinated special projects such as holiday preparations or event planning in addition to routine housekeeping duties.
- Reduced cleaning time for large properties by implementing efficient cleaning techniques and utilizing advanced equipment.
- Implemented green cleaning practices to reduce environmental impact and promote sustainable living within clients'' homes.
- Developed strong relationships with clients by providing exceptional service and anticipating their needs proactively.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeper
Quality Inn
Midvale, UT
02.2011 - 12.2012
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
Customer Care Representative
Humana Insurance Company
Sandy, UT
04.2009 - 01.2011
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Care Representative
ACS
Sandy, UT
05.2006 - 04.2009
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Education
High School Diploma -
Valley High School
Salt Lake City, UT05.2006
Skills
- Housekeeping knowledge
- Guest Relations
- Customer service-focused
- Training and mentoring
- Workload prioritization
- Health and safety compliance
- Task Delegation
- Quality improvements
- Data Archiving
- Team Coordination
- Customer Relations
- Cross-Department Collaboration
Timeline
Housekeeping Supervisor
Humphreys Cleaning
01.2013 - 03.2020
Housekeeper
Quality Inn
02.2011 - 12.2012
Customer Care Representative
Humana Insurance Company
04.2009 - 01.2011
Customer Care Representative
ACS
05.2006 - 04.2009
High School Diploma -
Valley High School