Amanda Perry

• Maintained a calm and professional environment, using strong interpersonal and de-escalation skills.
• Communicated clearly and empathetically with individuals from diverse backgrounds.
• Ensured safety and protocol compliance through routine inspections and documentation.
• Demonstrated attention to detail and professionalism under pressure.

Managed front-end operations, ensuring a welcoming and organized environment for customers.
• Trained and supervised team members to deliver consistent, high-quality service.
• Handled scheduling, inventory, and daily administrative tasks to support store operations.
• Resolved customer concerns with empathy and prompt attention.

Managed client communications, ensuring a smooth experience from consultation to service delivery.
• Scheduled services and maintained accurate records, supporting operational efficiency.
• Built rapport with clients, reinforcing loyalty and repeat business.

Supervised team handling inbound customer inquiries and service requests.
• Provided front-line support, including troubleshooting and conflict resolution.
• Conducted training sessions to enhance customer care and communication skills.