Amanda Perry
Apopka,USA
Summary
I am a motivated individual with a lot to offer. Currently Director of Operations Manager with several years of experience optimizing processes, increasing productivity, team building, implementing and utilizing Work Wave Software to train staff personnel. My background/accomplishments also include several years of medical experience, specializing in everything from triaging patients to medical management. Authorized to work in the US for any employer
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Operations
Pro-Tek Services of Central Florida
Altamonte Springs, FL
06.2024 - Current
- Manage day to day operations for termite pre-treat and pest business from the office staff to technicians, train new office staff, initiate Pest Pac mobile for the office, implement up to date processes and procedures for the company, assist VP of company with reports and other tasks. Route the technicians efficiently. Issue state forms and warranty for commercial and residential accounts. Handle all accounts receivables for the company. Utilize several different builder portals (GCPay, Textura, ProCore) to input invoicing and compliance forms. Oversee chemical check in/outs. Compute and file monthly surtaxes with the Revenue Department. Designed and formatted all the fillable forms and contracts online. Trained all technicians on the use of Pest Pac mobile and how to fill out the forms. Certified State of Florida Notary
Office Manager/Operations Assistant
Pioneer Pest Services, Inc
DeLand, FL
05.2023 - 05.2024
- I assisted the operations manager with the day to day operations of the business, help train, guide, and manage office staff, attend all leadership and management meetings, I answer phones, schedule customers, route technicians, seek out and schedule community events, etc. I have also got the company to switch to a Pest Pac which I have 6+ years experience with and I am overseeing the whole process with the company from setting it up on the backend, training, developing training modules, and obtained certifications for all the modules. Trained all sales staff on Sales Center and mobile forms.
Licensed Realtor
HTR Southern Properties
Selma, NC
11.2020 - 06.2023
- Accompany buyers during inspections of property, advising them on the suitability and value of the homes based on current market conditions
- Attended and assisted with quarterly seminars and training sessions for sales agents to improve sales techniques
- Evaluate mortgage options helping clients obtain financing at the best rates and terms with trusted lenders
- Advise sellers on how to make homes more appealing to potential buyers and how to get top dollar for their homes
- Compared current properties with similar recently-sold properties to determine competitive market prices (CMA)
- Promoted property sales through advertisements, open houses, multiple listing services, and other online advertising platforms
- Interviewed clients to determine what properties they were seeking, generating lists to meet those requirements from available properties
- Cultivate relationships with banks, appraisers, mortgage lenders and brokers, escrow personnel, and attorneys
- Maintained a CRM for all clients and customers and updated it daily
Collections Manager
The Neuse Termite and Pest Control
Clayton, NC
11.2016 - 12.2021
- Customer service
- Answering a multi line phone system
- Proficient in Microsoft Office software
- Manage and schedule other collection staff
- Train new office employees on Pest Pacsoftware and skill sets
- Manage builder accounts in BuilderPro and schedule jobs with superintendents
- Maintained all accounts payable and receivable
- Schedule termite and moisture jobs for technicians
- Fill in for billing manager when she was out
- Fill in for office manager when she was out
- Manage apartment complexes pest accounts
- Mail out monthly statements and collection notices
- Located and notified account holders of delinquency, setting up repayment agreements if needed
- Developed/structured efficient call back procedure and tracking spreadsheets for myself and my other collections coworkers
- Prevented impending loss and increasing profitability through negotiation and enforcement of scheduled collection efforts, consistently achieving monthly goals with an excellent recovery rate of debts owed
- Worked closely with operations manager for cases that needed to go to civil court
- Compiling and analyzing data for monthly reports to management to show collections received and still outstanding
- Maintained inventory of materials and supplies for the entire office staff
911 Telecommunicator/ Emergency dispatcher
Raleigh Wake Emergency Communications Center
Raleigh, NC
08.2014 - 10.2016
- Determine the nature and location of the emergency
- Determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
- Receive and process 911 emergency calls
- Maintain contact with all units on assignment
- Maintain status and location of police and fire units.
- Monitor direct emergency alarms, answer non emergency calls for assistance.
- Enter, update and retrieve information from a variety of computer systems.
- Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data back to law enforcement
- Monitor several complex public safety radio frequencies.
- Operate a variety of communications equipment, including radio consoles, telephones, and computer systems
- Stay calm and take control of every call
- Update units on any vital information
- Learn geographical map areas for all towns associated with the dispatch area
Clinical Manager/CMA
Wake Urgent Care and Family Clinic
Garner, NC
02.2004 - 08.2014
- Oversaw clinical operations for an urgent care and family practice
- Built and managed a team of 9-12 clinical personnel
- Scheduled tests and off site procedures when necessary
- Called in prescriptions to pharmacy for patients, assisted with medication reconciliations for patients
- Ensures correct disposal of contaminated items according to OSHA guidelines
- Obtains and handles laboratory specimens according to CLIA guidelines
- Performs patient education when appropriate
- Ensures laboratory samples appropriately completed / prepared for transport to reference laboratory and completes appropriate requisition paperwork for processing and billing of blood specimens
- Ensures that laboratory samples are picked up by the reference laboratory daily
- Maintains patient confidentiality; complied with HIPAA and compliance guidelines as established by the practice
- Schedule regular meetings with other members of staff
- Obtained/performed X-rays when needed
- Administered immunizations and medications when necessary
- Triaged patients upon arrival to the clinic
- Assist providers with Pap smears, trigger point injections, and minor surgical procedures
- Perform EKGs
- Oversaw clinical operations for an urgent care and family practice
- Schedule regular meetings with other members of staff
- Trained new incoming employees as well as overseeing their annual training
Education
Emergency Medical Technician - Certification
Wake Technical Community College
Raleigh, NC05-2023
Real Estate - License
North Carolina
01-2020
Associate's degree - Cyber Crime Technology
Stanly Community College
01-2015
Associate's degree - Criminal Justice
Stanly Technical College
01-2015
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
- Operations management
- Customer service
- Hiring and onboarding
- Proficient in Pest Pac
- Recruitment
- Scheduling
Certification
- Licensed Realtor 2020
- Certified Notary Public 2024
- Certified EMT 2023
Timeline
Director of Operations
Pro-Tek Services of Central Florida
06.2024 - Current
Office Manager/Operations Assistant
Pioneer Pest Services, Inc
05.2023 - 05.2024
Licensed Realtor
HTR Southern Properties
11.2020 - 06.2023
Collections Manager
The Neuse Termite and Pest Control
11.2016 - 12.2021
911 Telecommunicator/ Emergency dispatcher
Raleigh Wake Emergency Communications Center
08.2014 - 10.2016
Clinical Manager/CMA
Wake Urgent Care and Family Clinic
02.2004 - 08.2014
Real Estate - License
North Carolina
Associate's degree - Cyber Crime Technology
Stanly Community College
Associate's degree - Criminal Justice
Stanly Technical College
Emergency Medical Technician - Certification
Wake Technical Community College