AMANDA PERSAUD
Queens,NY
Summary
Dynamic banking professional with extensive experience at ConnectOne Bank, excelling in cash handling and customer service. Proven track record in employee training and problem-solving, ensuring compliance and operational efficiency. Adept at promoting banking products, enhancing client satisfaction, and fostering team collaboration to achieve branch goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Universal Banker
ConnectOne Bank
Howard Beach, NY
02.2022 - Current
- Process standard teller transactions for customers, including servicing clients' accounts.
- Accepting loan payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies.
- Promote and cross-sell banking products and services.
- Administer the balancing of the branch's vaults, Automated Teller Machines (ATMs), and Teller Cash Discrepancies, with a daily total of more than $200k.
- Open new accounts and suggest products and services appropriate to customer needs.
- Verified customer identity through driver's license or other forms of identification.
- Assist with the training and development of new employees.
- Coordinate the shipping and ordering of branch cash supplies.
- Adhere to regulatory, compliance, security, and audit policies and procedures, as well as the bank's code of conduct and operational controls.
Manager
Community Financial Services Center
Far Rockaway, NY
12.2016 - 01.2022
- Prepared weekly schedule.
- Weekly ATM verification and cash loading.
- Daily vault verification and weekly cash order placement.
- Proofread and balance the daily books.
- Accurately processed customer transactions, such as money orders, check cashing, bill payments, Western Union, etc.
- Ensured compliance with industry regulations and company policies.
- Resolved conflicts between employees by guiding them through company policies and procedures.
Education
BS - Business Administration
Southern New Hampshire University
New Hampshire06.2025
Skills
- Interpersonal and communication skills
- Employee training
- Wire transfers
- Problem solving
- Organizational skills and attention to detail
- Fiserv DNA, Digital Currency System, and IBS Teller Insight
- Microsoft Office proficiency
- Team collaboration
- Cash handling
- Customer service
Certification
- The National Society of Leadership and Success
Timeline
Head Universal Banker
ConnectOne Bank
02.2022 - Current
Manager
Community Financial Services Center
12.2016 - 01.2022
BS - Business Administration
Southern New Hampshire University