Amanda Peters
Ocala,FL
Summary
Motivated and purposeful professional with a strong background in customer service and team management. Seeking a challenge where I can utilize various skills and experience to contribute to the success of a dynamic organization.
Overview
7
7
years of professional experience
Work History
Sales Supervisor
RealTruck
04.2023 - Current
- Reviews discount requests and price match approval
- Order approval
- Review tax exemption requests for accuracy prior to sending to accounting
- Ensure team motivation and morale stays positive by holding contests to keep the team engaged
- Update and maintain the Employee Communication Log
- Ensure adherence to company policies and procedures within the team
- Provide timely and efficient responses to questions in Slack
- Effectively deliver ECFs (Employee Communication Forms) in a timely manner
- Communicate with escalated customers to retain their business while focusing on profitability
- Coach and develop the team to meet performance standards
- Ensure the team operates within the organization's Standard Operating Procedures.
Customer Service Supervisor
RealTruck
05.2022 - 04.2023
- Updated and maintained the Employee Communication Log
- Ensured adherence to company policies and procedures within the team
- Provided timely and efficient responses to questions in Slack
- Effectively delivered ECFs (Employee Communication Forms) in a timely manner
- Communicated with escalated customers to retain their business while focusing on profitability
- Coached and developed the team to meet performance standards
- Ensured the team operated within the organization's Standard Operating Procedures.
Customer Loyalty Specialist
RealTruck
02.2021 - 05.2022
- Maintained Key Performance Indicators (KPIs) while ensuring excellent customer experiences
- Trained agents on Warranty and Damages processes and procedures
- Served as the point of contact for warehouse supervisors regarding unauthorized returns.
Baker
Dunkin' Donuts
12.2020 - 02.2021
- Prepared and baked goods
- Stocked beverages for the following day
- Took orders for food and beverages
- Operated the cash register
- Maintained the cleanliness and organization of the establishment.
Server
Bob Evans
10.2020 - 12.2020
- Provided exceptional service to restaurant guests, took food orders, and ensured a satisfactory dining experience
- Oversaw cleaning duties and maintained a clean and welcoming environment.
Manager
Outback Steakhouse
08.2018 - 10.2020
- Managed daily restaurant operations, including supervising staff, assigning tasks and sections, and ensuring compliance with labor requirements
- Focused on customer satisfaction and building long-term loyalty
- Assisted in serving food and attending to customer needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Host, Server, Bartender
Outback Steakhouse
10.2016 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Flow Team Member
Target
02.2016 - 10.2016
- Provided customer service, stocked merchandise, operated the cash register, and organized carts.
- Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
- Unloaded packages from incoming trucks to inspect contents.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma -
Forest High School
2010
Skills
- Conflict Management
- Documentation
- Performance Tracking and Evaluations
- Utilizing Resources to Problem Solve
- Interpersonal Skills
- Project Coordination
Timeline
Sales Supervisor
RealTruck
04.2023 - Current
Customer Service Supervisor
RealTruck
05.2022 - 04.2023
Customer Loyalty Specialist
RealTruck
02.2021 - 05.2022
Baker
Dunkin' Donuts
12.2020 - 02.2021
Server
Bob Evans
10.2020 - 12.2020
Manager
Outback Steakhouse
08.2018 - 10.2020
Host, Server, Bartender
Outback Steakhouse
10.2016 - 08.2018
Flow Team Member
Target
02.2016 - 10.2016
High School Diploma -
Forest High School