Fayez Hussain Abdul Azeez
Irving,TX
Summary
Experienced sales supervisor with 5+ years of experience in client service support, team leadership, and high-volume operations. Skilled in active listening, de-escalating complex client issues, and training team members to handle daily tasks and client requests. Committed to delivering clear communication, resolving complaints efficiently, and supporting overall business growth.
Overview
7
7
years of professional experience
Work History
Sales Supervisor
Designer Brands-DSW
Plano, TX
03.2022 - Current
- Lead and coach a team of 12+ associates to achieve sales goals, managing a minimum of $10K in daily transactions and $4–5M inventory.
- Increased customer loyalty and revenue by enhancing in-store experience and rewards program benefits.
- Resolve customer concerns professionally, ensuring positive outcomes and repeat business.
- Prepare performance reports and communicate actionable insights to management.
- Implemented inventory management procedures to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
Customer Service Assistant
Jade Grocery Store
El Dorado, AR
06.2021 - 01.2022
- Processed transactions, exchanges, and returns to enhance customer satisfaction.
- Addressed customer inquiries with empathy, resolving concerns to improve service experience.
- Monitored stock levels and coordinated with suppliers to ensure timely order fulfillment.
Administrative Assistant
Machino World Trading
Bahrain
11.2019 - 03.2021
- Managed customer accounts, processed payments, and ensured timely order deliveries.
- Provided customer support via phone and email, resolving inquiries with care.
- Handled invoicing and managed accounts receivable/payable.
Marketing Intern
SPS Marketing & Consulting
Bahrain
05.2019 - 08.2019
- Conducted customer surveys and analyzed results to improve service offerings.
- Collaborated with team members on social media content creation and scheduling.
Education
Bachelor’s - Business Analytics
University of North Texas
Denton, TX12.2027
Associate of Science -
Dallas College
Farmers Branch, TX05.2025
Skills
- Customer service
- Rapport building
- Visual merchandising
- Adaptability
- Team leadership
- Team leading
- Problem solving
- Analytical skills
- Sales strategy development
- Adaptability and flexibility
- Sales performance analysis
- Conflict management
Timeline
Sales Supervisor
Designer Brands-DSW
03.2022 - Current
Customer Service Assistant
Jade Grocery Store
06.2021 - 01.2022
Administrative Assistant
Machino World Trading
11.2019 - 03.2021
Marketing Intern
SPS Marketing & Consulting
05.2019 - 08.2019
Bachelor’s - Business Analytics
University of North Texas
Associate of Science -
Dallas College