Amanda Petz
Hillsdale,MI
Summary
Results-driven professional with expertise in client management and issue resolution. Proven ability to enhance service delivery and improve client satisfaction through effective communication and collaborative strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Service Partner
Allegiance- By Cigna
Missoula, MT
08.2024 - Current
- Managed client inquiries and resolved issues in a timely manner.
- Collaborated with teams to enhance client service strategies and processes.
- Documented client interactions and maintained accurate records in the system.
- Remote
Customer Support
Morley Companies
Saginaw, Michigan
03.2022 - 08.2024
- Performed data entry tasks for customer support requests.
- Reduced customer support calls and improved user experience by implementing initiatives.
- Fully remote. Reason for leaving: company terminated contract with Blue Cross Blue Shield.
Event Manager
Greystone Golf Club
Washington, MI
03.2014 - 03.2022
- Coordinated event logistics for weddings and corporate functions at a premier golf club.
- Managed vendor relationships to ensure seamless service delivery during events.
- Developed event timelines and schedules to optimize operational efficiency.
- Oversaw event setup and breakdown to maintain venue standards and organization.
Education
Business Managment
Macomb Community College
Warren, MISkills
- Client relationship management
- Issue resolution
- Customer service software
- Data analysis
- Process improvement
- Client onboarding
Certification
Fundamentals of Leadership
Timeline
Client Service Partner
Allegiance- By Cigna
08.2024 - Current
Customer Support
Morley Companies
03.2022 - 08.2024
Event Manager
Greystone Golf Club
03.2014 - 03.2022
Business Managment
Macomb Community College