Amanda Pieper

• Lead a team of 75-100 employees in daily restaurant operations ensuring exceptional guest experiences and service quality.
• Manage inventory levels, reducing waste through effective ordering and storage practices.
• Collaborate with marketing team to create promotions driving guest engagement and brand loyalty.
• Effectively manage labor costs by monitoring productivity levels among team members and making strategic scheduling decisions.
• Facilitate detailed interviews, guiding and managing team to ensure high standards.
• Resolve guest concerns swiftly and professionally, transforming potentially negative experiences into positive outcomes.
• Analyzed sales data to identify trends and adjust strategies accordingly.

• Led operational initiatives to enhance customer service and satisfaction.
• Implemented training programs for staff, improving team efficiency and performance.
• Streamlined inventory management processes, reducing waste and optimizing stock levels.
• Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.

Hospitality Manager, Bar Manager, Kitchen Manager

• Led daily operations to ensure efficient service delivery and customer satisfaction.
• Trained and mentored staff on best practices for food safety and quality standards.
• Implemented inventory management strategies to reduce waste and improve stock levels.
• Developed and maintained strong relationships with vendors for timely product supply.

Host, To Go Specialist, Server, Bartender

• Delivered exceptional customer service, ensuring satisfaction and loyalty through effective communication.
• Collaborated with team members to maintain cleanliness and organization in dining areas.
• Operated point-of-sale systems accurately, processing transactions efficiently and handling cash management.
• Assisted in training new employees on operational procedures and customer service standards.