Dynamic professional with a strong background in customer service excellence and sales proficiency, honed at Geico Insurance. Proven ability to enhance client relationships and drive revenue through strategic engagement. Experienced caregiver adept at problem-solving and providing compassionate support, ensuring individual needs are met with dignity and respect.
Overview
17
17
years of professional experience
Work History
Caregiver
Janis Pierce
Venice, FL
09.2023 - 11.2024
Assisted with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Enhanced comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Provided safe mobility support to help move around personal and public spaces
Real Estate Assistant
Janis M. Pierce P.A./Medway Realty
Sarasota, FL
10.2016 - 09.2023
Maintained efficient office operations by handling errands and administrative functions.
Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
Coordinated appointments to show marketed properties.
Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agent and clients.
Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
Insurance Sales /Lead Customer Service Representative
Geico Insurance Local Office
Sarasota And Bradenton, FL
08.2007 - 10.2016
Trained, coached, and mentored new sales associates for maximum performance.
Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Boosted sales performance by implementing strategic sales plans and effective team management.
Enhanced client relationships through consistent communication and personalized solutions.
Increased sales team productivity by implementing strategic customer engagement tactics.
Built diverse and consistent sales portfolio.
Education
Inactive SL3454324 Sales Associate - Real Estate Broker Or Sales
Ed Klopfer Schools of Real Estate / State of FL
Sarasota, FL
08-2021
4-40 License Insurance Customer Service Rep - Insurance Sales And Customer Service
Central Insurance School
St. Petersburg, FL
10-2004
Associate of Arts - Tourism And Travel Management / Marketing
University of Florida
Gainesville, FL
05-2000
Skills
Problem solving
Sales Proficiency
Customer service excellence
Caregiver Support
Timeline
Caregiver
Janis Pierce
09.2023 - 11.2024
Real Estate Assistant
Janis M. Pierce P.A./Medway Realty
10.2016 - 09.2023
Insurance Sales /Lead Customer Service Representative
Geico Insurance Local Office
08.2007 - 10.2016
Inactive SL3454324 Sales Associate - Real Estate Broker Or Sales
Ed Klopfer Schools of Real Estate / State of FL
4-40 License Insurance Customer Service Rep - Insurance Sales And Customer Service
Central Insurance School
Associate of Arts - Tourism And Travel Management / Marketing