Professional Summary
Overview
Work History
Education
Skills
Timeline

Amanda Pierce

TJJD
Gainesville
9
years of professional experience

Dynamic Emergency Manager with proven expertise in crisis management and youth management . Successfully implemented behavior management strategies, enhancing safety and compliance. Skilled in de-escalation techniques and relationship building, fostering a positive environment for youth. Committed to empowering youth through structured programs and effective communication.

Work History

Juvenile Corrections Officer

1 Month
TJJD | 07.2026 - Current
  • At the moment I am currently in training to:
  • Monitor juvenile behavior to ensure safety and compliance with facility regulations.
  • Facilitated conflict resolution among youth to promote a positive environment.
  • Documented incidents and maintained accurate records of daily activities and behaviors.
  • Improved safety and security in the juvenile facility by consistently monitoring and supervising residents during daily activities.
  • Implemented daily routines that promoted structure and consistency for all residents within the juvenile correctional facility.
  • Monitored juvenile offender progress through regular evaluations, adjusting case plan goals as needed based on individual needs and achievements.
  • Administered medication when necessary according to prescribed guidelines while monitoring potential side effects or adverse reactions among residents.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Completed incident reports when disorder or violence occurs.
  • Observed and recorded mental and physical health of each juvenile offender.
  • Established positive working relationships and maintained boundaries with resident offenders.

Emergency Manager

7 Years 10 Months
National Emergency Management and Response Operations | 01.2018 - 11.2025
  • Developed training programs for staff on emergency preparedness protocols and procedures.
  • Conducted risk assessments to identify vulnerabilities and improve response strategies.
  • Collaborated with external partners such as non-profit organizations or private sector entities for enhanced resource sharing during times of crisis.
  • Conducted regular reviews of emergency plans, making necessary updates to address changing conditions or new information.
  • Developed training programs for emergency response personnel, increasing their knowledge and skills in handling crisis situations.
  • Managed budgets and secured funding sources for essential emergency management projects, ensuring financial stability of the program.
  • Oversaw inventory management of emergency supplies and equipment, ensuring adequate stock levels during critical situations.
  • Established strong relationships with local, state, and federal agencies to ensure coordinated efforts in emergency situations.
  • Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
  • Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.

Shelter Manager

10 Months
National Emergency Management and Response Operations | 10.2022 - 08.2023

Assisted with over 1,600 minors ages 17-1.

Managed 4 dorms: teen males, teen females and ran the first toddler and baby dorms

Shelter Manager

1 Year 7 Months
National Emergency Management and Response Operations | 06.2020 - 01.2022

Medical Management Specialist

4 Months
National Emergency Management and Response Operations | 02.2020 - 06.2020
  • Identified new methods to optimize medical records management.
  • Developed and implemented new filing system for medical records to improve efficiency.
  • Generated and maintained statistical data related to medical records.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Assisted in preparation of medical reports for external parties.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Implemented inventory tracking systems to streamline operations and reporting.
  • Coordinated with suppliers to negotiate pricing and improve delivery schedules.
  • Mentored junior team members, fostering a collaborative work environment.
  • Created and updated regular inventory reports and records.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
  • Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
  • Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Shelter Manager

1 Year 3 Months
National Emergency Management and Response Operations | 09.2018 - 12.2019

Unit Manger

7 Months
National Emergency Management and Response Operation | 06.2018 - 01.2019
  • Conducted regular drills and simulations to assess readiness and improve team performance under pressure.(fire drills, code blue, missing youth and runner)
  • Ensured compliance with regulations and standards through regular audits, staff education, and IAP (incident action plan) updates.
  • Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive shelter functioning.
  • Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
  • Monitored inventory levels and managed procurement processes to maintain essential supplies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Worked flexible hours across night, weekend, and holiday shifts. 21/3 on call
  • Supervised Unit leads and Direct care staff, ensuring safety and compliance with facility regulations.
  • Assisted in the development of life skills programs, empowering youth to make responsible decisions upon reintegration into society.
  • Observed and recorded mental and physical health of each unaccompanied minor.
  • Established positive working relationships and maintained boundaries with staff and youth.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Provided assistance and guidance to Unit leads and Direct care staff regarding daily activities.
  • Assisted in intake and release of unaccompanied minors.
  • Enforced rules and regulations to maintain order among unaccompanied minors.
  • Supervised 500 to 1500 unaccompanied minors during mealtime and recreational time.

Education

- Aviation

Texas State Technical College | Waco, TX

High School Diploma

University High | Waco, TX | 05.2006

Skills

Youth counseling
Restraint techniques
Relationship building
Security procedures
Behavior management
Suicide prevention
De-escalation techniques
Crisis management
Positive role modeling
First aid and CPR
Facility operations
Problem-solving
Time management
Multitasking Abilities
Reliability
Safety and security
Public safety

Timeline

Juvenile Corrections Officer

TJJD
07.2026 - CurrentRead More

Shelter Manager

National Emergency Management and Response Operations
10.2022 - 08.2023Read More

Shelter Manager

National Emergency Management and Response Operations
06.2020 - 01.2022Read More

Medical Management Specialist

National Emergency Management and Response Operations
02.2020 - 06.2020Read More

Shelter Manager

National Emergency Management and Response Operations
09.2018 - 12.2019Read More

Unit Manger

National Emergency Management and Response Operation
06.2018 - 01.2019Read More

Emergency Manager

National Emergency Management and Response Operations
01.2018 - 11.2025Read More

Texas State Technical College

from Aviation
Read More

University High

High School Diploma
Read More
Amanda Pierce