Ashley Marceau
White Swan,WA
Summary
Reliable, dependable professional with strong communication, judgment, and time management skills. Demonstrates ability to prioritize multiple tasks and manage deadlines. Proven problem-solving capability and willingness to take on added responsibilities.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Juvenile Corrections Officer
Yakama Nation Corrections
Toppenish, Washington
08.2026 - Current
- Guided at-risk youth in behavior modification programs, fostering personal growth and rehabilitation.
- Monitored and documented the mental and physical health status for each juvenile offender.
- Completed rounds at scheduled intervals and performed head counts and cell checks.
- Managed inmate intake and release procedures.
- Built professional rapport with offenders while keeping clear boundaries and supporting respectful rehabilitation.
- Conducted thorough searches of cells and day room quarters, ensuring compliance with facility rules and regulations.
- Maintained comprehensive records of resident behavior and progress, delivering insights to sergeants for informed decision-making.
- Coordinated transportation of juveniles for court and medical visits, ensuring timely compliance with legal and health obligations.
Customer Service Agent
Horizon Air
Yakima, Washington
12.2025 - 06.2026
- - Shared flight updates, delays, and gate changes with passengers.
- - Handled baggage claims, special requests, and lost-item reports.
- - Checked identification documents and travel requirements before departure.
- Coordinated with ramp, gate, and operations teams on daily workflows.
- Inspected baggage carts, belt loaders, and ground equipment before daily use.
- Marshaled aircraft into gate positions using standard hand signals and safety procedures.
- Secured baggage, cargo, and mail in compliance with airline handling rules.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Juvenile Corrections Officer
Yakama Nation Corrections
07.2025 - 11.2025
- Monitored and documented mental and physical the mental and physical health status of juvenile offenders to support their rehabilitation.
- Supported at-risk youth through behavior modification programs.
- Built rapport with residents while maintaining professional boundaries and a respectful environment supportive of rehabilitation efforts.
- Established daily routines that promoted structure and consistency for all residents within the facility.
- Managed inmate intake and release processes.
- Conducted regular rounds to ensure safety and security of the facility. at set intervals and performed head counts and cell checks.
- Completed thorough searches of resident living areas to maintain compliance with facility rules and regulations.
- Maintained detailed records of resident behavior and progress, delivering regular reports to sergeants to inform decision-making.
- Conducted transportation of inmates to various legal and medical locations.
Ramp Agent
United Ground Express
08.2024 - 05.2025
- Directed aircraft into and out of parking positions using hand signals, wing walking, and marshaling.
- Coordinated loading and unloading of aircraft pits to improve turnaround efficiency.
- Operated ground service equipment such as tugs and belt loaders to support smooth baggage and cargo handling.
- Safely operated ground service equipment, conducting daily checks to ensure optimal functionality and compliance.
- Maintained clean ramps to enhance safety for personnel and ensure unobstructed aircraft movement.
- Participated in ongoing training sessions to stay current on industry regulations, best practices, and new ramp service technologies, including monthly and quarterly takeoff lessons.
- Performed duties outdoors regardless of temperature and weather conditions to support airport operations.
Customer Service Representative
United Ground Express
09.2023 - 08.2024
- Utilized reservation and ticketing software to efficiently rebook travel plans, issue boarding passes, and process required fees.
- Greeted passengers to ensure a smooth check-in and ticketing experience.
- Communicated flight changes, delays, and departure updates.
- Facilitated smooth operations by mastering new technology tools for customer service.
- Assisted in the baggage service office by locating baggage and addressing passenger inquiries.
- Lift baggage, boxes, or cargo up to 70 lb. throughout the shift.
Sergeant of Corrections
Yakama Nation Corrections
07.2015 - 08.2023
- Inspected housing units and led teams during detailed searches for contraband or damage.
- Monitored control center activity for inmates, visitors, and employees, identifying and addressing suspicious behavior.
- Assigned tasks to officers for maintaining facility order and security, including overseeing cell cleaning and laundry stocking.
- Completed daily report sheets and assigned tasks to staff, ensuring operational continuity.
- Verified inmate bookings and releases, confirming charge paperwork and discharge orders were complete.
- Used critical thinking to analyze problems, review options, and make sound decisions.
- Learned new procedures quickly and applied skills to daily work, improving efficiency and productivity.
- Built respectful working relationships that fostered a safe environment for staff and offenders.
Security Officer
Legends Casino Hotel
06.2013 - 07.2015
- Checked and verified photo identification before granting facility access.
- Conducted thorough inspections of premises for suspicious activities and criminal acts, ensuring compliance with property rules and enhancing overall safety.
- Greeted guests professionally and courteously, helping maintain a welcoming atmosphere while prioritizing safety.
- Alerted relevant authorities about suspicious activity to enhance safety measures. and person to law enforcement.
- Documented incidents of property damage, theft, unauthorized access, and unusual occurrences to inform security strategies and improve safety protocols.
- Enforced property rules and casino security procedures.
- Responded to guest incidents and emergency calls.
- Collected and analyzed complaint details, developed resolutions, and logged incident reports to enhance complaint management process.
- Liaised with management to discuss safety protocols and incident responses., surveillance, and local law enforcement.
Education
High School Diploma -
White Swan High School
White Swan, WA06-2011
Skills
- Crisis intervention
- Youth mentorship
- Facility oversight
- Conflict resolution
- Situational awareness
- Sound judgment
- Clear communication
- Professional boundaries
- Integrity maintenance
- Adaptability
- Critical thinking
- Multicultural sensitivity
Additional Information
- Cross Trained Agent; above and below the wing
- Was acting lead on shift when operations was short or no lead on duty
- Signed off to de- ice aircrafts; 145s, 550s, 170/175s, and A319/320
- Started push back training: 145s, 550s, 170/175s, and A319/320
- Signed off to work gates/ run a flight
- Quarterly and Monthly Take Off Lessons online
- Community Policing events for Toppenish, Wapato, and White Swan.
- Participated in National Night Out in Toppenish and White Swan.
- Participated in cultural events at the longhouses.
- Escorted inmates to go root digging, gather moss, gut and filet fish, also skin deer.
- Escorted inmates to go clean the waash for the longhouse, gather and cut wood for the cooks, sweep and mop up dining areas, and set up tables for feasts.
- First Aid/ CPR/AED
- Field Training Officer
- Online Relias training
Certification
Graduated from the United States Indian Police Academy in November 2018.
Timeline
Juvenile Corrections Officer
Yakama Nation Corrections
08.2026 - Current
Customer Service Agent
Horizon Air
12.2025 - 06.2026
Juvenile Corrections Officer
Yakama Nation Corrections
07.2025 - 11.2025
Ramp Agent
United Ground Express
08.2024 - 05.2025
Customer Service Representative
United Ground Express
09.2023 - 08.2024
Sergeant of Corrections
Yakama Nation Corrections
07.2015 - 08.2023
Security Officer
Legends Casino Hotel
06.2013 - 07.2015
High School Diploma -
White Swan High School