AMANDA PINERO
Orlando,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Also, willing to gain hands-on experience within a company that will utilize my training to benefit their growth
Overview
10
10
years of professional experience
Work History
MANAGER
BULK NATION
11.2014 - 07.2019
- Communicate effectively with customers and other store managers
- Money management Informative on products Receive, unload shipment, and restock
- Keep a clean and safe environment for which customers and employees can work and shop
- Set up special orders and responsible for opening and closing the store.
CUSTOMER SERVICE REPRESENTATIVE
EGIS
07.2019
- Provide efficient and effective service to customers and prospects on all E-PASS services on a variety of inquiries and customer needs in a prompt and professional manner
- Perform the required duties associated with customer service, including but not limited to account registration (update and maintenance), transponder distribution (returns and replenishments), payment processing, processing department of motor vehicles (DMV) holds and disputes
- Respond timely to customer inquiries and process request according to established standards with attention to style, tone, and manner of communication, and consistently handle 10-12 calls per hour.
STORE ASSOCIATE
ALDI
03.2020 - Current
- Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise display neatly
- Provide exceptional customer service, assisting customers with their shopping experience
- Collaborate with team members and communicate clearly to the store management team
- Provide feedback to management on all products, inventory losses, scanning errors, and general issues
- Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
- Adheres to cash policies and procedures to minimize losses
- Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
- Other duties as assigned.
Assistant Manager
Cinnabon
11.2022 - 01.2024
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
VOLUNTEER TEACHER/LIBRARIAN ASSISTANT
THREE POINTS ELEMENTRY
10.2013 - 12.2014
- Supervising children ages 6-10 years of age Supporting & developing a relationship with both children & parents Grading paperwork & read to children in groups of 25 Tutoring/Teaching Children who struggles with Math & New Vocabulary words Check in/out books from systems/Organize books.
Education
HIGH SCHOOL DIPLOMA -
COLONIAL HIGH SCHOOL
No Degree - Accountant
Bryan University
Arizona City, AZ 05.2001 -
Skills
Bilingual (fluent in Spanish & English)
References
AVAILABLE UPON REQUEST
Timeline
Assistant Manager
Cinnabon
11.2022 - 01.2024
STORE ASSOCIATE
ALDI
03.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
EGIS
07.2019
MANAGER
BULK NATION
11.2014 - 07.2019
VOLUNTEER TEACHER/LIBRARIAN ASSISTANT
THREE POINTS ELEMENTRY
10.2013 - 12.2014
No Degree - Accountant
Bryan University
05.2001 -
HIGH SCHOOL DIPLOMA -
COLONIAL HIGH SCHOOL