Chelsea Vaquera
Norfolk,VA
Summary
Dedicated Customer Service expert with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Secretary
F&F Remodeling
Norfolk, VA
07.2019 - 08.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Server
Jessy's Taco Bistro
Norfolk, VA
04.2018 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
Sweet Frog Frozen Yogurt
Norfolk, VA
08.2017 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Norview High School
Norfolk, VA06.2019
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
Timeline
Secretary
F&F Remodeling
07.2019 - 08.2020
Server
Jessy's Taco Bistro
04.2018 - 08.2018
Customer Service Representative
Sweet Frog Frozen Yogurt
08.2017 - 01.2018
High School Diploma -
Norview High School