Amanda Poore
North Chesterfield,VA
Summary
Experienced Pharmacy Technician with PTCB Certification since 2016. Licensed to practice in both Virginia and North Carolina. Knowledgeable in accurate and efficient prescription processing, medication safety, pharmacy law, insurance billing, pharmacy operations and empathetic patient service. Detail-oriented and dependable professional with a strong commitment to accuracy, confidentiality and quality patient care. Adaptable to fast paced environments and experienced in working collaboratively with pharmacists, healthcare professionals and patients.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Remote Pharmacy Customer Care Representative III
SelectRx
Monaca, PA
08.2023 - 01.2025
- Facilitated timely processing of prescription refills for clients.
- Addressed customer medication inquiries and provided order status updates.
- Collaborated with healthcare professionals to promptly resolve patient concerns.
- Maintained accurate records of customer interactions and transactions systematically using Pioneer Rx and CRM software systems.
- Handled customer complaints with empathy and professionalism to ensure satisfaction.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
Certified Pharmacy Technician
Harris Teeter Pharmacy
Pinehurst, North Carolina
03.2019 - 03.2020
- Assist licensed pharmacists in dispensing prescription medications accurately and efficiently.
- Manage pharmacy inventory, including stocking shelves, checking expiration dates, and ordering supplies.
- Provide customer service, answering questions about medications, insurance, and pharmacy procedures.
- Process prescriptions electronically, prepare labels, and measure dosages according to pharmacy standards.
- Handle administrative tasks, such as maintaining patient records, processing payments, and ensuring compliance with pharmacy laws.
- Maintain cleanliness and organization of the pharmacy environment, including sterilizing surfaces and equipment.
- File processed paper prescriptions per state laws.
Certified Pharmacy Technician
Walmart Pharmacy
Aberdeen, North Carolina
02.2018 - 03.2019
- Assist licensed pharmacists in dispensing prescription medications accurately and efficiently.
- Manage pharmacy inventory, including stocking shelves, checking expiration dates, and ordering supplies.
- Provide customer service, answering questions about medications, insurance, and pharmacy procedures.
- Process prescriptions electronically, prepare labels, and measure dosages according to pharmacy standards.
- Handle administrative tasks, such as maintaining patient records, processing payments, and ensuring compliance with pharmacy laws.
- Maintain cleanliness and organization of the pharmacy environment, including sterilizing surfaces and equipment.
- Maintain compliance with state laws by accurately filing processed paper prescriptions.
Certified Pharmacy Technician
Rite Aid Pharmacy
Southern Pines, North Carolina
10.2016 - 02.2018
- Assist licensed pharmacists in dispensing prescription medications accurately and efficiently.
- Manage pharmacy inventory, including stocking shelves, checking expiration dates, and ordering supplies.
- Provide customer service, answering questions about medications, insurance, and pharmacy procedures.
- Process prescriptions electronically, prepare labels, and measure dosages according to pharmacy standards.
- Handle administrative tasks, such as maintaining patient records, processing payments, and ensuring compliance with pharmacy laws.
- Maintain cleanliness and organization of the pharmacy environment, including sterilizing surfaces and equipment.
- File processed paper prescriptions per state laws.
Education
Pharmacy Technician Certificate - Pharmacy Technician
Sandhills Community College
Pinehurst, NC05-2016
High School Diploma -
Lancaster High School
Lancaster, South Carolina05-2005
Skills
- Prescription fulfillment
- Customer relationship management
- Medication dispensing
- Record management
- Compliance management
- Conflict resolution
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Data entry accuracy
- Problem solving
- Claims processing
- Quality assurance
- Dependability
- Patient support
- Pharmacy operations knowledge
- Typing 60 wpm
Certification
- PTCB Certification
- Virginia Board of Pharmacy - Technician license
- North Carolina Board of Pharmacy - Technician license
Timeline
Remote Pharmacy Customer Care Representative III
SelectRx
08.2023 - 01.2025
Certified Pharmacy Technician
Harris Teeter Pharmacy
03.2019 - 03.2020
Certified Pharmacy Technician
Walmart Pharmacy
02.2018 - 03.2019
Certified Pharmacy Technician
Rite Aid Pharmacy
10.2016 - 02.2018
Pharmacy Technician Certificate - Pharmacy Technician
Sandhills Community College
High School Diploma -
Lancaster High School