Kayla Moreno
San Antonio,TX
Overview
11
11
years of professional experience
Work History
Specialty care assistant specialty care pharmacy
Lumicera /Celerity Staffing
Madison, Wisconsin
07.2026 - Current
- Processed prescription requests and updated pharmacy records.
- Answered customer questions and directed concerns to pharmacists.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Completed daily paperwork associated with filling prescriptions accurately.
- Participated in staff meetings discussing new developments within the pharmacy profession.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Processed medical insurance claims to calculate copayments.
- Resolved customer complaints promptly in a professional manner.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Helped pharmacy staff prepare medications and fill orders.
- Processed payments from customers using debit and credit card.
- Assisted customers with prescription refill requests and other health care products.
- Maintained clean, organized workspace and complied with pharmacy safety procedures.
- Reviewed patient information for accuracy before medication distribution.
- Documented prescription details in pharmacy information systems
- Coordinated refill requests with providers and pharmacy staff
- Performed data entry into pharmacy information systems for billing purposes.
- Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
- Entered patient's information into computer system and updated existing data.
- Followed company guidelines for scanning and keying in items.
- Maintained confidentiality of patient information in accordance with HIPAA guidelines.
Insurance Agent
IBEX Global
San Antonio, Tx
10.2021 - 03.2026
- Assisted clients in selecting suitable insurance policies and coverage options.
- Conducted thorough assessments of client needs and potential risks.
- Processed insurance applications and maintained accurate client records.
- Coordinated bookings for events, ensuring all client requirements were met.
- Managed relationships with vendors and talent to secure appropriate bookings.
- Scheduled and organized logistics for performances and appearances effectively.
- Maintained accurate records of all bookings made, including contact information, dates, costs and other relevant details.
- Provided customer service by answering inquiries related to bookings and providing information about available options.
- Utilized software programs designed specifically for bookers to manage reservations more efficiently.
- Organized files and records for clients, maximizing security of information.
- Managed customer inquiries through various communication channels effectively.
- Documented customer interactions accurately in the CRM system.
- Trained new agents on company policies and call handling procedures.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Verified accuracy of data entry into company database system.
- Assisted customers with product selection based on individual needs.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Troubleshot technical issues related to products or services.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
Server, host, and togo
Pericos Mexican Restaurant
San Antonio, TX
11.2017 - 02.2019
- Greet and introduce myself to all customers and visitors that enter the restaurant.
- Seat all customers with menu and silverware.
- Provide chips, salsa, and drinks in a mannerly time.
- Suggest appetizers take orders and continue with 12 steps of customer service.
- Cash out orders and return to table with any togo product needed.
- Answer telephones and give information to callers, answer any inquiries, take togo orders or messages, and transfer calls to appropriate individuals.
- Train and assist new team members with computer usage, menu studding, and closing duties.
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness of dining areas and ensured proper table settings.
- Took orders accurately and communicated them to kitchen staff promptly.
- Assisted in training new servers on restaurant procedures and menu items.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Suggested menu items based on customer preferences and dietary needs.
- Processed payments and managed cash handling with precision and care.
Server and cashier
Pizza Hut
San Antonio, TX
01.2016 - 11.2017
- Greet and introduce myself to all customers and visitors that enter the restaurant.
- Seat all customers with menu and silverware. Provide drinks in a mannerly time and suggest appetizers.
- Take orders and continue with 12 steps of customer service.
- Cash out orders and return to table with any togo product needed.
- Answer telephones and give information to callers, answer any inquiries the best I can, take togo/delivery orders, and transfer calls to appropriate individuals.
- Train and assist new team members with computer usage, menu studding, and closing duties.
Education
High School Diploma -
Earl Warren High School
San Antonio, TXSome College (No Degree) - CNA CERTIFICATION
Oxford Academy
San Antonio, TXSkills
- Active Learning
- Active Listening
- Customer and Personal Service
- Time Management
- Computers and Electronics
- Service Orientation
- Judgment and Decision Making
- Education and Training
- Learning Strategies
- Telecommunications
- Production and Processing
- Sales and Marketing
- Food Production
- Repairing
- Client communication
- Data entry accuracy
- Team training
- Health insurance
- Customer service
- HIPAA compliance
- Medication records
- Insurance billing
- Pharmacy data entry
- Prescription processing
- Patient communication
- Refill coordination
- Claims processing
- Effective communication
- Time management
- Processing payments
- Medication distribution support
- Data entry
- Document filing
- Prescription fulfillment
- Interpreting orders
- Order documentation
- Accepting payments
- Insurance verification
- Resolving customer issues
Timeline
Specialty care assistant specialty care pharmacy
Lumicera /Celerity Staffing
07.2026 - Current
Insurance Agent
IBEX Global
10.2021 - 03.2026
Server, host, and togo
Pericos Mexican Restaurant
11.2017 - 02.2019
Server and cashier
Pizza Hut
01.2016 - 11.2017
High School Diploma -
Earl Warren High School
Some College (No Degree) - CNA CERTIFICATION
Oxford Academy