Hi, I’m
Amanda Pope
Burnet,TX
Summary
Results-oriented professional skilled in sales and finance training, delivering exceptional customer service while maintaining compliance. Demonstrated success in managing financial transactions and client relationships, contributing to positive outcomes in banking operations.
Overview
23
years of professional experience
Work History
Cadence BankBurnet, Tx
Personal Banker
10.2024 - 05.2025
Job overview
- Assisted customers with account inquiries and banking services.
- Processed transactions efficiently using banking software and systems.
- Educated clients on product offerings and services available.
- Collaborated with team to enhance customer experience and satisfaction.
- Managed client portfolios to meet individual financial needs.
- Resolved customer issues promptly to maintain strong relationships.
- Maintained compliance with bank policies and regulatory standards.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Prosperity BankHorseshoe Bay, TX
Universal Banker
09.2023 - 05.2024
Job overview
- Assisted customers with setting up direct deposits for their payroll checks.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Answered telephone inquiries regarding account balances, fees or general information.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Processed deposits, withdrawals, loan payments and other financial transactions.
Security State Bank & TrustMarble Falls, TX
Universal Banker
10.2022 - 04.2023
Job overview
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Answered customers' questions and explained available services and products.
Titan HomesNew Braunfels, TX
Business Manager
02.2018 - 11.2020
Job overview
- Evaluated sales and expense records to adjust policies and procedures.
- Managed financial discrepancies to maintain company's good financial standing.
- Assisted homeowners with troubleshooting service issues.
- Oversaw employee hiring, recruitment and training.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Performed bi-weekly payroll and coordinated record keeping.
Luling ChevroletLuling, TX
Finance Director
01.2017 - 02.2018
Job overview
- Managed and Maintained relationship with Lenders.
- Maintained all compliance, contract in transit and funding.
- Responsible for sales/finance training.
- Analyzed credit bureau obtained from clients. Determined strategies for meeting clients' financial objectives.
- Implemented financial and product recommendations.
- Assisted Sales Manager with Dealership floor management and closing Clients for the Finance process.
Audi North AustinAustin, TX
Finance Director
07.2014 - 12.2016
Job overview
- Managed and Maintained relationship with Lenders as well as compliance, contract in transit and funding.
- Responsible for sales/finance training.
- Analyzed credit bureau obtained from clients. Determined strategies for meeting clients' financial objectives.
- Implemented financial and product recommendations.
Velocity Credit UnionAustin, TX
Dealer Relationship Manager
03.2013 - 07.2014
Job overview
- Delivered sales presentations to potential and current Dealers to build client relationships.
- Stayed current on Credit Union and compliance guidelines. Stayed updated on Laws and applications.
- Assessed Dealers for VCU recommending products and financial strategies to meet Dealer needs.
- Assisted in reviewing consumer credit applications for approval and processing of contracts.
- Managed all Dealer Agreements.
Lexus of AustinAustin, TX
Financial Services Manager
02.2008 - 03.2013
Job overview
- Analyzed credit bureau obtained from clients. Determined strategies for meeting clients' financial objectives.
- Implemented financial and product recommendations.
- Secured loan documents and contracts, while maintaining all compliance and laws.
Charles Maund JaguarAustin, TX
Administrative Assistant
03.2002 - 02.2008
Job overview
- Controlled and managed finance documents.
- Reviewed files, records and critical information to confirm accuracy and ensure compliance with company and Lender policies and procedures.
- Communicated with vendors to place and receive orders.
- Wrote email messages, memos and business letters for Dealer Principle.
- Coordinated domestic and international travel, hotel and transportation needs for Dealer Principle and Management.
- Processed financial documents including contracts, expense reports and invoices.
Education
Georgetown High School
High School Diploma
05.1999
Skills
- Sales and Finance training
- Exceeds sales goal expectations
- Microsoft Word, Excel, Office and PowerPoint
- Reynolds & Reynolds, DealerTrack, RouteOne, and ADP
- Leadership
- Reliable and trustworthy
Professional References
- Larry Wilkinson Maund, Maund Automotive Group, 512.784.0646
- Edward Gordesky, Maund Automotive Group, 512.658.5621
- Dennis Watkins, Audi North Austin, 512.468.4924
Education and Training
other
Timeline
Personal Banker
Cadence Bank
10.2024 - 05.2025
Universal Banker
Prosperity Bank
09.2023 - 05.2024
Universal Banker
Security State Bank & Trust
10.2022 - 04.2023
Business Manager
Titan Homes
02.2018 - 11.2020
Finance Director
Luling Chevrolet
01.2017 - 02.2018
Finance Director
Audi North Austin
07.2014 - 12.2016
Dealer Relationship Manager
Velocity Credit Union
03.2013 - 07.2014
Financial Services Manager
Lexus of Austin
02.2008 - 03.2013
Administrative Assistant
Charles Maund Jaguar
03.2002 - 02.2008
Georgetown High School
High School Diploma