Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Payton Johnson

Walnut Grove,Missouri

Summary

Dynamic and attentive personal banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. I'm a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Challenges are something I like to take on. Being a 19 year old some see me as one that cant work hard or understand complicated time, but continuing to do college class all throughout high school has really been an advantage by already getting my degree in May. I would love to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Personal Banker

Commerce Bank
08.2023 - Current
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
  • Assisted in the development of marketing strategies to increase awareness of bank products and services within the local community.
  • Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.

Care Coordinator

Citizens Memorial Hospital
01.2023 - 08.2023
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.

Student Helper

Walnut Grove High School
08.2022 - 12.2022
  • Monitored the children for emotional and behavioral problems along with helping with homework.
  • Collaborated with faculty to implement creative teaching methods that fostered student engagement and improved retention rates.
  • Served as a positive role model for students by demonstrating punctuality, responsibility, and respectful behavior at all times.

Waitress

Local Restaurant
03.2020 - 06.2022
  • A local restaurant needed help so I was the waitress and cashier.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.

Sales Associate

Boutique Helper
01.2021 - 01.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Associate of Arts - BUSINESS AND MARKETING

Ozarks Technical Community College
Springfield, MO
05.2024

High School Diploma -

Walnut Grove High School
Walnut Grove, MO
05.2023

Skills

  • Communication skills
  • Time management
  • Leadership
  • English
  • Microsoft word
  • Microsoft excel
  • Documentation review
  • Restaurant experience
  • Customer service
  • Problem solving
  • Critical thinking
  • MS Excel
  • Wealth Management
  • Account Maintenance
  • Fraud Prevention
  • Banking
  • Relationship Building
  • Transaction Processing
  • Financial Product Knowledge
  • Loans
  • Financial Advisement
  • Customer Service
  • Banking Policies and Procedures
  • Financial Statements Preparation
  • Branch Operations
  • Sales Growth
  • Customer Satisfaction
  • Cash Handling
  • Teller Support
  • Sales Expertise
  • Account Management
  • Financial Advising
  • Technical Training
  • Positive Attitude
  • Accounting and Finance
  • Loan Application Expertise
  • Financial Services

Languages

Spanish
Limited Working

Timeline

Personal Banker

Commerce Bank
08.2023 - Current

Care Coordinator

Citizens Memorial Hospital
01.2023 - 08.2023

Student Helper

Walnut Grove High School
08.2022 - 12.2022

Sales Associate

Boutique Helper
01.2021 - 01.2022

Waitress

Local Restaurant
03.2020 - 06.2022

Associate of Arts - BUSINESS AND MARKETING

Ozarks Technical Community College

High School Diploma -

Walnut Grove High School
Payton Johnson