Amanda Porter
Crystal Springs,MS
Summary
Dynamic delivery professional with a clean driving record and a positive attitude, recognized for enhancing customer satisfaction at Spark through timely and accurate deliveries. Proven problem-solver skilled in GPS route planning and effective teamwork, consistently meeting tight deadlines while ensuring safe transportation of packages.
Experienced customer service associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Spark
Jackson Ms
01.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Courier
Uber
Jackson, Ms
01.2022 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Patient Care Tech
Fresenius
Jackson Ms
01.2024 - 06.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Retail Associate
Sam’s Club
Pearl, MS
01.2019 - 02.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Hospitality Associate
Camp Wesley Pines
Hazlehurst, MS
06.2016 - 08.2018
- Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
- Coached new team members on hotel procedures and policies, contributing to a cohesive work environment that prioritized teamwork.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
Education
Crystal Springs High School
Crystal Springs 05.2015
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Valid Driver's license
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Time management skills
- Safe driving
- Loading and unloading
- Clean driving record
- GPS and route planning
- Order picking and processing
- Quality assurance
Timeline
Patient Care Tech
Fresenius
01.2024 - 06.2024
Delivery Driver
Spark
01.2023 - Current
Delivery Courier
Uber
01.2022 - Current
Retail Associate
Sam’s Club
01.2019 - 02.2024
Hospitality Associate
Camp Wesley Pines
06.2016 - 08.2018
Crystal Springs High School