Amanda Powell
Beckville,TX
Summary
Proven professional with extensive experience in insurance sales and client relationship management, notably at Kemper. Leveraged insurance product expertise and risk assessment knowledge to enhance client satisfaction and streamline processes. Demonstrated empathy and effective communication as a 911 Emergency Dispatcher, ensuring swift, accurate emergency response. Achieved notable first-contact resolution rates, underscoring a commitment to excellence and customer service.
Overview
28
28
years of professional experience
Work History
Licensed Insurance Agent
Kemper
01.2019 - 04.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Senior Medical Transcriptionist
Henderson Memorial Hospital
09.2002 - 06.2009
- Streamlined transcription processes through the utilization of advanced software tools for audio playback and text entry.
- Maintained the confidentiality of patient information by following HIPAA guidelines during all transcription processes.
- Participated in ongoing professional development opportunities to stay current with advances in medical transcription technology, techniques, and regulatory requirements.
- Achieved high customer satisfaction ratings by delivering timely and accurate transcriptions that met or exceeded client expectations.
Medical Transcriptionist
ETMC-Carthage
03.1997 - 10.1999
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
911 Emergency Dispatcher
Gregg County Sheriff's Department
10.1995 - 03.1997
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
911 Emergency Dispatcher
Panola County Sheriff's Department
05.1995 - 10.1995
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
Education
GED -
Gary High School
Gary, TxSkills
- Insurance sales expertise
- Risk Assessment Knowledge
- Insurance product expertise
- Client Relationship Management
Additional Information
Proven professional with extensive experience in insurance sales and client relationship management, notably at Kemper. Leveraged insurance product expertise and risk assessment knowledge to enhance client satisfaction and streamline processes. Demonstrated empathy and effective communication as a 911 Emergency Dispatcher, ensuring swift, accurate emergency response. Achieved notable first-contact resolution rates, underscoring a commitment to excellence and customer service.
Timeline
Licensed Insurance Agent
Kemper
01.2019 - 04.2023
Senior Medical Transcriptionist
Henderson Memorial Hospital
09.2002 - 06.2009
Medical Transcriptionist
ETMC-Carthage
03.1997 - 10.1999
911 Emergency Dispatcher
Gregg County Sheriff's Department
10.1995 - 03.1997
911 Emergency Dispatcher
Panola County Sheriff's Department
05.1995 - 10.1995
GED -
Gary High School