Amanda Pratt

• Exceeded sales projections by 110% resulting in promotion within 12 months .
• Established and maintained valuable relationships with 20+ CPAs.
• Optimized pricing strategies based on market research insights to ensure competitiveness and profitability
• Brought on 10-15 new clients per month.
• Delivered presentations to clients in order to educate them on products, service features and offerings.
• Developed expertise in multiple products to increase revenue and ensure customer success.

• Consisted of completing three individual and one group projects

1.) Created a strategy to get our employees more engaged and interactive during Mindshare series (Live webinars that are used to communicate to GCCX by increasing awareness, learning and development).

2.) Created Learning Module for Customer Success Managers to take quarterly which will help reinforce their responsiveness to customers and successfully completing the Closed Loop Process.

3.) Recreated Digital Onboarding Experience for customers who use Network Edge. This new and improved portal will allow for customers to have the best self-serve onboarding experience.

4.) My group project included creating a survey to help identify the top key customer touchpoints to customer success managers. The survey got sent out to CSMs from all three regions (AMER, APAC, EMEA).

• Attended weekly meetings with the Team, Mentor, and Manager to give updates on the process and discuss any future complications.
• Attended weekly calls where we were introduced to Executive Members and able to ask various questions

• Reported to the chapter president and is apart of the executive council.
• Manages chapters roster which includes adding new members to Officer Portal, making all
  updates in a timely manner, keeping track of chapters point system, and managing
  ceremonies.
• Directs and sees that all reports, records, and other information are submitted promptly
  and accurately, as required.
• Takes and distributes minutes at all Executive Council and Chapter Meetings.
• Created chapter Bylaws and presented them to over one-hundred chapter members in fun and creative way.

• Developed various plan of actions to identify and target clients for bulk apparel orders.
• Schedule client meetings to review apparel/design options and secure order commitmenManage customer base through ouronline portal to place orders and follow through delivery.
• Closed deals nearly everyday.