Veronica Cervantes
Cottage Grove,WI
Summary
Skilled in student enrollment and record management, with a strong focus on compliance and customer service. Proven ability to streamline operations and maintain accurate documentation.
Overview
13
13
years of professional experience
Work History
School Secretary/Assistant District Registrar
Verona Area School District
Verona, WI
06.2013 - Current
- Managed student enrollment processes and maintained accurate records.
- Implemented registration procedures to streamline operations.
- Assisted families with enrollment and documentation inquiries, ensuring clear communication and timely resolution.
- Maintained compliance with district policies and state regulations.
- Utilized database systems to track student information efficiently.
- Reviewed documentation prior to entry into the system for accuracy.
- Collected, evaluated and stored documents securely in permanent records.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Managed student records and ensured accuracy of data.
- Supported staff in implementing registration procedures and maintaining compliance with district policies.
- Assisted parents with inquiries regarding admissions and school policies.
- Managed daily office operations and maintained organized filing systems.
- Coordinated communication among staff, students, and parents to facilitate smooth information flow and enhance engagement.
- Scheduled appointments and meetings for school administrators and teachers.
- Handled incoming calls and responded to inquiries professionally.
- Processed student records and maintained confidentiality of sensitive information.
- Supported the implementation of school policies and procedures consistently.
- Provided administrative support to the principal, teachers, and other school personnel.
- Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
- Maintained student transfer requests and withdrawal approval files.
- Maintained accurate records of student attendance data on a daily basis.
- Performed basic bookkeeping tasks such as balancing accounts receivable and payable ledgers.
- Handled confidential information regarding students carefully and with discretion.
- Prepared letters, memos, agendas, newsletters, reports and other documents for distribution.
- Updated the school's website with relevant news items or announcements.
- Created spreadsheets using Microsoft Excel for tracking financial transactions related to school activities.
- Handled incoming mail by sorting it into appropriate categories before distributing it to the intended recipients.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
High School Diploma -
James Madison Memorial High School
Madison, WI09-2006
Skills
- Student enrollment
- Record management
- Compliance assurance
- Database tracking
- Document proofreading
- Appointment scheduling
- Scheduling appointments
- Power School
- Mail management
- Office administration
- Customer service
- Written communication
- Communication coordination
- WISE ID Knowledge
- Attention to detail
- Time management
- Strong organization
- Team collaboration
- Teamwork
- Adaptability
- Spanish fluency
- Multi-line phone proficiency
- Problem-solving abilities
- Policy enforcement
- Excel spreadsheets
- Excellent communication
- Professionalism
- Excel spreadsheets
- Google Sheets
- Google Calendar
Languages
Spanish
Full Professional
Timeline
School Secretary/Assistant District Registrar
Verona Area School District
06.2013 - Current
High School Diploma -
James Madison Memorial High School