Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Amanda Pritchett

Mc David

Summary

Focused professional skilled in devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with a determined and decisive nature. Performance-oriented with demonstrated skills in enhancing workflows and resource utilization to achieve demanding targets. Hardworking leader and analytical problem-solver with conscientious approach to tackling operations issues. Decisive leader and collaborative team-builder with good planning and multitasking abilities. Possesses a clear understanding of how to balance the needs of team members while driving the directives of the business unit. Motivated to learn, grow and excel in the mortgage industry at Navy Federal Credit Union.

Overview

11
11
years of professional experience

Work History

Supervisor Mortgage Loan Operations

Navy Federal Credit Union
03.2024 - Current
  • Improved team productivity by overseeing daily operations and ensuring tasks were completed efficiently.
  • Monitored performance metrics to ensure departmental goals were achieved.
  • Enhanced staff cohesion with effective team-building initiatives.
  • Trained new employees for seamless integration into the team.
  • Implemented process improvements for streamlining workflows and increasing efficiency.
  • Developed action plans to address performance issues and improve outcomes.
  • Conducted regular performance reviews for supporting professional growth.
  • Facilitated training sessions for skill development and knowledge enhancement.
  • Supported management objectives by aligning team goals with organizational strategies.
  • Collaborated with other departments to ensure smooth project execution.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Adjust work assignments and manage work volume to ensure overall effectiveness of programs and business operations.
  • Record, track, and monitor issues and productivity. Provide leadership and guidance on staff training and procedures.

Mortgage Production Supervisor

Navy Federal Credit Union
06.2021 - Current
  • Resolves issues quickly to maintain productivity goals.
  • Manages a team of up to 10 production associates, overseeing productive production processes and meeting all deadlines.
  • Evaluates existing production processes and identifies areas for improvement.
  • Establishes clear priorities and production quality standards.
  • Manages internal operational standards and productivity targets.
  • Evaluates team member performance regularly to identify and resolve productivity concerns.
  • Actively involved with the project team on standing up the Disclosure Desk as a Subject Matter Expert for Equity and VA refinance.
  • VA Entitlement Beta tester for VA max loan entitlement calculator wizard
  • Loan Withdraw SME for Product Strategist Initiative
  • Assists other Team MPS's with proper Empower set up and procedure resolution for FM and Equity products
  • 2023 End of year Volume $120,424,938, total booked loans 895 Average Cycle time 31.4 days, Average Survey score 6.45.
  • Top Refinance Team for Pat Mason from 01/2023-07/2023
  • CTC Pended Percentage for 2023 was 27.66%

Mortgage Processor III

Navy Federal Credit Union
08.2019 - 06.2021
  • Created strong working relationships with advisors, assistants and vendor support staff.
  • Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
  • Collaborated across departments to establish project guidelines and create unique products to drive profitability.
  • Created strong working relationships with advisors, assistants and support staff.


Special Needs Paraprofessional

Escambia County School District
08.2014 - 07.2019
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Supported student learning objectives through personalized and small group assistance.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.


Education

Associate of Arts - Liberal Arts And General Studies

Jefferson Davis Community College
Brewton, AL
05.2004

High School Diploma -

J.M Tate High School
Gonzalez, Florida
05.1997

Skills

  • RESPA Compliance
  • Empower processing system
  • Teamwork
  • Responsible
  • Excellent work ethic
  • Flexible & Adaptable
  • Verbal and written communication
  • Issue and conflict resolution
  • Working collaboratively with Underwriting and Closing
  • Organizational skills
  • Production targets

Awards

  • Sustained Superior Performance recipient for MPS 2022 with an Exceptional PAR
  • Sustained Superior Performance recipient for MPS 2021 with an Exceptional PAR
  • 2024 LEAD Participant

Timeline

Supervisor Mortgage Loan Operations

Navy Federal Credit Union
03.2024 - Current

Mortgage Production Supervisor

Navy Federal Credit Union
06.2021 - Current

Mortgage Processor III

Navy Federal Credit Union
08.2019 - 06.2021

Special Needs Paraprofessional

Escambia County School District
08.2014 - 07.2019

Associate of Arts - Liberal Arts And General Studies

Jefferson Davis Community College

High School Diploma -

J.M Tate High School

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Amanda Pritchett