Summary
Overview
Work History
Education
Skills
Timeline
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Curtis Simpson

Palm Bay

Summary

Experienced and quick learner with 5 years in customer service. I'm empathetic, highly motivated, and thrive in fast-paced environments. Ready to bring my skills to create exceptional customer experiences.

Overview

6
6
years of professional experience

Work History

Mortgage Specialist

SourcePoint
11.2023 - Current
  • Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
  • Achieved high customer retention rate through exceptional relationship management and personalized service.
  • Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
  • Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.

Parts Specialist

Percepta
07.2023 - 11.2023
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.

Pharmacy Assistant

Malabar Discount Pharmacy
11.2022 - 10.2023
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.

Cashier

Walmart
10.2019 - 10.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Cashier

NCG Cinemas
10.2018 - 10.2019

sold tickets and upsold food items and did the maintenance on the theater's and made food

Education

High School Diploma -

West Melbourne Christian Academy
Melbourne, FL
05.2018

Skills

  • Loan Servicing
  • Client needs analysis
  • Residential mortgage lending regulations
  • Document Review
  • Escrow management
  • RESPA Compliance
  • Goal-Oriented
  • Customer Relations
  • Decision-Making

Timeline

Mortgage Specialist

SourcePoint
11.2023 - Current

Parts Specialist

Percepta
07.2023 - 11.2023

Pharmacy Assistant

Malabar Discount Pharmacy
11.2022 - 10.2023

Cashier

Walmart
10.2019 - 10.2022

Cashier

NCG Cinemas
10.2018 - 10.2019

High School Diploma -

West Melbourne Christian Academy
Curtis Simpson