Hema Kothapalli

Thompson Kane Mortgage Loans

03.2023 - Current

Improved client satisfaction by efficiently processing mortgage applications and providing timely updates.
Reduced loan approval time by streamlining the application review process and collaborating with underwriters.
Enhanced team productivity by mentoring junior mortgage specialists and sharing best practices.
Achieved high customer retention rate through exceptional relationship management and personalized service.
Developed targeted marketing campaigns to attract potential clients, increasing business growth in key demographics.
Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
Successfully closed loans by conducting thorough risk assessments and ensuring compliance with applicable regulations.
Worked with underwriters to fix application problems and resolve issues.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Explained different types of loans pertaining to client situations.
Reviewed loan files and updated to match current standards.
Checked loan documents for accuracy prior to closing.