Antony Valenzuela
Orlando,FL
Summary
Motivated team player with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Someone who always Excels in up sales based on restaurants needs.
Overview
1
1
Language
8
8
years of professional experience
Work History
Mortgage Specialist
Alta Financial Group
06.2023 - 01.2026
- Analyzed client financial information to determine eligibility for mortgage products.
- Facilitated communication between clients and lenders to ensure timely processing of applications.
- Assisted clients in understanding mortgage options and navigating the application process effectively.
- Reviewed loan documentation for accuracy and compliance with regulatory standards.
- Developed streamlined processes to enhance operational efficiency within the mortgage team.
- Trained new team members on company policies, procedures, and customer service standards.
- Collaborated with underwriters to expedite loan approvals and resolve discrepancies promptly.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
- Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
Server
Uncle Julios
02.2019 - 05.2023
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Managed multiple tables simultaneously, ensuring timely food delivery and accurate order processing.
- Implemented daily specials promotions, effectively increasing awareness and driving sales within the restaurant community.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Server/Bartender
Cheddar's Scratch Kitchen
10.2017 - 03.2018
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Managed bar operations, crafting signature cocktails and maintaining inventory accuracy for optimal flow.
- Trained and mentored new staff on menu offerings, service standards, and operational procedures to enhance team performance.
- Streamlined drink preparation process, resulting in improved efficiency during peak hours without compromising quality.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Education
Associate of Arts - Culinary
Le Cordon Blue
Orlando, FL06.2016
Skills
- Loan servicing
- Client needs analysis
- Residential mortgage lending regulations
- Document review
- Loan documentation
- Credit verification
- Relationship management
- Credit analysis
- Loan processing
- Mortgage underwriting
- Pre-approvals
- Income verification
- Closing coordination
- Debt consolidation
- Underwriting process expertise
- File documentation
- Goal oriented
- Licensed mortgage loan originator
Accomplishments
Employee of the Quarter (Winners circle ) Q4 2024, Q1 2025.
Lead company in Closed loans in 2024
Languages
Spanish
Full Professional
Timeline
Mortgage Specialist
Alta Financial Group
06.2023 - 01.2026
Server
Uncle Julios
02.2019 - 05.2023
Server/Bartender
Cheddar's Scratch Kitchen
10.2017 - 03.2018
Associate of Arts - Culinary
Le Cordon Blue