Amanda Puent
Austin,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Membership Experience Director
Greater Austin YMCA
06.2021 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Youth & Family Programs Director
Greater Austin YMCA
07.2016 - 06.2021
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Aquatics Assistant
YMCA Of Greater Williamson County
05.2016 - 08.2016
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Aquatics Manager
Greater Austin YMCA
09.2015 - 07.2016
- Enhanced swimmer safety by implementing and enforcing strict pool rules and guidelines.
- Reduced accidents and incidents by conducting regular facility inspections and maintenance tasks.
- Improved employee retention with comprehensive training programs that emphasized skill development and growth opportunities.
- Enhanced program offerings by regularly evaluating participant feedback and making necessary adjustments to meet their needs.
- Increased customer satisfaction with swift conflict resolution and attentive service to address concerns or complaints.
Education
Bachelor of Science - Health, Wellness And Fitness - Health Promotion
University of Wisconsin - Stout
Menomonie, WI12.2013
Skills
- Business Administration
- Staff Development
- Sales Management
- Non-Profit Management
- Conflict Resolution
- Risk Management
Timeline
Membership Experience Director
Greater Austin YMCA
06.2021 - Current
Youth & Family Programs Director
Greater Austin YMCA
07.2016 - 06.2021
Aquatics Assistant
YMCA Of Greater Williamson County
05.2016 - 08.2016
Aquatics Manager
Greater Austin YMCA
09.2015 - 07.2016
Bachelor of Science - Health, Wellness And Fitness - Health Promotion
University of Wisconsin - Stout
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