Erika Zurbrugg
Columbus,OH
Summary
Business Administration graduate with a strong commitment to continuous learning and professional development. Demonstrated ability to excel in both team-oriented and independent roles, showcasing a robust work ethic and exceptional organizational skills. Proven experience in managing membership operations, focusing on strategic planning and enhancing member satisfaction. Track record of increasing engagement and retention through innovative program development and strong relationship-building with members.
Overview
5
5
years of professional experience
Work History
Marketing & Membership Director
Worthington Hills Country
Columbus, OH
07.2024 - 09.2025
- Collaborated with staff across departments to ensure smooth operations related to member services.
- Provided customer service support to existing members regarding their accounts or inquiries about services offered by the organization.
- Developed strategies for expanding the reach of the organization's message through social media platforms.
- Maintained detailed reports on all membership activities, including renewal rates, attrition statistics.
- Utilized customer feedback surveys to assess satisfaction levels among existing members.
Host
Gervasi Vineyard
North Canton, OH
11.2023 - 07.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Organized logistics such as transportation, catering, and event set up and clean up.
- Provided assistance in setting up catering services for corporate events.
- Provided on-site support during the event set up, execution, and breakdown.
- Provided excellent customer service by anticipating customer needs.
Recruiting Intern
Kent State Football
Kent, OH
01.2023 - 05.2023
- Developed presentations and organized events to promote products or services.
- Supported senior staff members in the completion of complex projects within deadlines.
- Maintained positive working relationship with fellow staff and management.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Provided onsite support during events to ensure smooth operations.
- Managed registration process for attendees of events.
- Assisted in setting up events by arranging tables, chairs, decorations.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Server
Kentridge Senior Living
Kent, OH
08.2022 - 12.2022
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Greeted customers and provided menus.
Server/Event Server
Alliance Country Club
Alliance, OH
05.2020 - 10.2020
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
Education
BBA - Marketing
Kent State University
Kent, OH05-2024
Skills
- Team Collaboration
- Communications Management
- Business Administration
- Relationship Building
- Team Leadership
- Interpersonal Skills
- Attention to Detail
Timeline
Marketing & Membership Director
Worthington Hills Country
07.2024 - 09.2025
Host
Gervasi Vineyard
11.2023 - 07.2024
Recruiting Intern
Kent State Football
01.2023 - 05.2023
Server
Kentridge Senior Living
08.2022 - 12.2022
Server/Event Server
Alliance Country Club
05.2020 - 10.2020
BBA - Marketing
Kent State University
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