Amanda Pulley
Tampa
Summary
Dynamic professional with a proven track record in customer service management and animal welfare, honed at Zoo Tampa at Lowery Park and in self-employment as a Dachshund Breeder. Excels in task delegation and fostering team unity, significantly enhancing customer satisfaction and operational efficiency. Demonstrates an engaging personality and a strong multitasking ability, adept at driving sales and ensuring a positive work environment.
Overview
17
17
years of professional experience
Work History
Retail Supervisor
Zoo Tampa at Lowery Park
11.2023 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- In charge of our high school/special needs intern programs
Dachshund Breeder
Self-employeed
03.2014 - 03.2023
- Organized successful mating pairs based on complementary genetics to produce high-performing offspring with desired traits.
- Provided guidance to new breeders through training sessions or mentorship opportunities, sharing valuable knowledge gained from years of experience in the field.
- Enhanced the overall gene pool by selecting superior animals for breeding and eliminating those with undesirable traits.
- Implemented strategic cross-breeding programs to introduce new traits while maintaining desirable qualities within specific breeds.
- Collaborated with other breeders to exchange information on best practices and advancements in the industry, continuously improving operations.
- Adhered to ethical breeding practices as outlined by relevant associations and regulations, ensuring the welfare of animals.
- Managed daily operations at the breeding facility, including feeding, grooming, exercise routines, and facility maintenance for the well-being of animals.
- Educated potential customers on breed standards and characteristics, effectively marketing available animals for sale or stud services.
Waitress/Bartender
Johnny Harris BBQ
04.2008 - 05.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
GED -
El Dorado Springs R2
El Dorado Springs, MO06-2003
Skills
- Task delegation
- Animal welfare
- Customer service
- Highly reliable
- Strong multitasking
- Team player attitude
- Cleanliness
- Patience and tolerance
- Customer service management
- Store operations
- Outgoing personality
- Cash handling
- Engaging personality
Timeline
Retail Supervisor
Zoo Tampa at Lowery Park
11.2023 - Current
Dachshund Breeder
Self-employeed
03.2014 - 03.2023
Waitress/Bartender
Johnny Harris BBQ
04.2008 - 05.2011
GED -
El Dorado Springs R2
Similar Profiles
Kennedie BollingerKennedie Bollinger
Photographer at Zootastic At Zoo TampaPhotographer at Zootastic At Zoo Tampa
Johanna NashJohanna Nash
Zoo Teen Volunteer at Heritage Park Zoo — ZooZoo Teen Volunteer at Heritage Park Zoo — Zoo
Tessa PeelerTessa Peeler
Ambassador Animal Care Intern at Elmwood Park ZooAmbassador Animal Care Intern at Elmwood Park Zoo