Amanda Quintana
Glassboro,NJ
Summary
Results-driven Supervisor with expertise in leading large teams and fostering a strong safety culture. Proficient in organizing work schedules, conducting job briefings, and ensuring compliance with OSHA standards. Recognized for effective communication and cross-department collaboration, enhancing customer service and continuous improvement initiatives.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
VERIZON FIOS
09.2024 - Current
- Lead a team of 35+ technicians in safe maintenance, construction, repair, inspection, and operations.
- Conduct job briefings, OJT, and JSSE for safety and efficiency.
- Organize, schedule, and assign staff to optimize productivity and meet project deadlines.
- Ensure compliance with procedures, OSHA, safety, and environmental standards.
- Provided coaching and guidance to team members while enforcing company policies to support productivity and operational excellence.
- Enforce contractual and local work rules; assign shifts as needed.
- Collaborate with multiple departments to support execution and improvement.
- Participate in management meetings for progress reporting.
- Prepare accurate and complete Work Permit Requests to ensure compliance with regulatory and organizational requirements.
- Provide feedback to planners and help improve work plans.
- Manage materials, supplies, and equipment for timely delivery.
- Promote Zero-Accident Culture, Diversity & Inclusion, Operational Excellence, and enhance customer experience.
- Safely utilize personnel, tools, and materials using HPI practices.
- Performed additional duties as needed to support team operations and ensure smooth workflow.
- Utilize work management software to track and schedule activities.
Operations Call Center Supervisor
VERIZON FIOS
11.2019 - 09.2024
- Assigned dispatchers to positions and created optimized work schedules to ensure adequate operational coverage.
- Motivated and coached staff, fostering a high-performing team environment focused on efficiency and service quality.
- Resolved workplace conflicts promptly and professionally to maintain a productive and positive work atmosphere.
- Supervised daily dispatch operations, optimizing driver workflows and resource allocation to improve on-time performance and service efficiency.
- Conducted performance reviews, provided actionable feedback, and supported staff development and improvement.
- Reviewed and maintained logs, files, and reports; compiled and analyzed data to support operational decision-making.
- Recommended procedural updates, contributed to strategic goal development, and ensured compliance with organizational policies and regulatory requirements.
Consultant
Center Sales And Services
11.2016 - 11.2019
- Achieve productivity standards and goals, while ensuring the highest level of customer satisfaction.
- Customize product to benefit and address customers to positively affect net revenue.
- Facilitated effective collaboration between teams to improve efficiency and project outcomes.
- Ability to multi-task priorities and manage time effectively.
- Adapted to a changing work environment while staying abreast of evolving technologies.
- Provide conflict resolution tactics while serving customers while retaining 65 % customer business.
Sales Consultant Supervisor
Sprint
02.2014 - 11.2016
- Resolved complex customer concerns by delivering effective solutions and ensuring a positive client experience.
- Ensured consistent delivery of high-quality customer service and support across all interactions.
- Oversee inventory levels, promotional initiatives, and visual merchandising to optimize store performance.
- Hire, train and develop a staff of committed employees.
- Prepared and presented regular performance reports to senior management.
Lead Sales Representative/ Key Holder
SPRINT
10.2013 - 02.2014
- Meet or exceed key performance objectives that include sales and customer satisfaction goals.
- Present monthly/quarterly progress to various stakeholders.
- Recruited, interviewed and maintained a diverse and effective workforce.
- Responsible creating leads and evaluating training programs.
Education
BS - Human Services
Touro College
05.2026
Skills
- Fluent in Spanish
- Proficient in Microsoft Office
- Negotiation
- Data Analysis
- Time Management
- Staff Development
- Conflict Resolution
- Sales and Services
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Operations Supervisor
VERIZON FIOS
09.2024 - Current
Operations Call Center Supervisor
VERIZON FIOS
11.2019 - 09.2024
Consultant
Center Sales And Services
11.2016 - 11.2019
Sales Consultant Supervisor
Sprint
02.2014 - 11.2016
Lead Sales Representative/ Key Holder
SPRINT
10.2013 - 02.2014
BS - Human Services
Touro College