Amanda Ramirez
Seymour,IN
Summary
I am reliable, I have no prior commitments , willing to work any shift at any time . I am also bilingual. I show up on time anytime.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Walgreens
01.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Walmart
01.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate Of Business Administration - Curriculum And Instruction
Palmetto High
Williamston, SC05.2010
Skills
- Reliability and punctuality
- Patience and composure
- Inventory management
- Merchandise restocking
- Product recommendations
- Multitasking and organization
- Adaptability and flexibility
- Quality assurance
- Calm demeanor
- Positive and professional
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cooperative attitude
- Active listening
- Creative thinking
- Order taking
- Relationship building
- Issue resolution
- Refunds and exchanges
- Service minded
- ID verification
- Return and exchange processing
Timeline
Customer Service Cashier
Walgreens
01.2024 - Current
Customer Service Representative
Walmart
01.2022 - 01.2024
Associate Of Business Administration - Curriculum And Instruction
Palmetto High