AMANDA RAMIREZ
Hazlehurst,GA
Summary
I have experience handling multiple tasks while remaining positive and composed in all types of situations and offering excellent skills, customer services, and collaboration skills. Works well with office visitors and vendors. I am also a highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FRONT DESK RECEPTIONIST /Tax Preparer
H&R Block
01.2022 - Current
- Answer calls
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Scheduled and confirmed appointments.
- Answered telephones and directed calls to appropriate staff members.
REMOTE CUSTOMER SERVICE AGENT
Working Solutions
03.2023 - 08.2023
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Maintained strong call control and quickly worked through scripts to address problems.
- Helped clients navigate online systems within established frameworks to obtain services.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Troubleshot and resolved problems with programs and systems.
CASHIER
Lisa's Kitchen
03.2021 - 11.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Resolved customer complaints or answered customers' questions.
Education
Social Work -
UMass Global
Irvine, CA06.2023
GED -
Coastal Pines
Hazlehurst, GA03-2013
Skills
- Office experience
- Data Entry and Database Software
- Call Answering and Routing
- Microsoft Office Suite
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Typing of 40 wpm
- Organizational skills
- Great Customer service
- Reliable and Punctual
- Courteous and Professional
- QuickBooks experience
Additional Information - Work Authorization
Authorized to work in the US for any employer
Certification
- Certified Notary Public
- CAA-IRS Certified Acceptance Agent
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
REMOTE CUSTOMER SERVICE AGENT
Working Solutions
03.2023 - 08.2023
FRONT DESK RECEPTIONIST /Tax Preparer
H&R Block
01.2022 - Current
CASHIER
Lisa's Kitchen
03.2021 - 11.2022
Social Work -
UMass Global
GED -
Coastal Pines
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