Amanda Ramos
Gainesville
Summary
Dedicated and highly motivated professional committed to leveraging a diverse skill set to enhance business performance. Proven ability to thrive in both individual and team environments, utilizing a strong work ethic to swiftly adapt to varying processes and drive organizational objectives. Resourceful and results-oriented, with a passion for fostering growth and efficiency that aligns with company goals while maximizing service value.
Overview
9
9
years of professional experience
Work History
Store Manager
Cashmax Title and Loan
Gainesville, Tx
10.2023 - 02.2026
- Assisted with daily transactions by providing customer service support. Processed new account approvals efficiently. Conducted collection calls for delinquent accounts and managed mailings.
- Ensure the proper volume calls to meet our stringent accounts receivable standards.
- Deliver exceptional face to face customer service, building and maintaining lasting relationships
Stay at home mom
Stay at home mom
03.2021 - 10.2023
Store Associate
Grand Central convenience store
Gainesville, TX
11.2017 - 03.2021
- Facilitated customer interactions by greeting patrons and addressing inquiries regarding product availability.
- Exhibited proficiency in maintaining organization and attention to detail in high-pressure environments.
- Labeled, tagged, and sorted merchandise for sale.
- Restocked shelves with appropriate items to support availability.
Front Desk Agent
La Quinta Inn and Suites
Gainesville, TX
07.2017 - 04.2019
- Coordinated and confirmed reservations via telephone to enhance customer experience.
- Managed incoming calls with professionalism and efficiency, ensuring accurate information delivery and appropriate call transfers.
- Processed cash, credit, and debit card transactions with precision and attention to detail.
- Provided a warm welcome to customers and efficiently managed check-in tasks.
- Addressed guest issues through innovative solutions while escalating significant concerns to management.
Education
High School Diploma -
Gainesville High School
Skills
- Client support
- Analytical problem-solving
- Customer service management
- Strong organizational skills
- Strong verbal and written communication
- Accurate data entry
- Proficient in computer applications
- Document organization
Timeline
Store Manager
Cashmax Title and Loan
10.2023 - 02.2026
Stay at home mom
Stay at home mom
03.2021 - 10.2023
Store Associate
Grand Central convenience store
11.2017 - 03.2021
Front Desk Agent
La Quinta Inn and Suites
07.2017 - 04.2019
High School Diploma -
Gainesville High School