Open To Work
Kelli S Cole
Dexter,NY
Summary
Organized legal team member versed in legal practices and procedures relevant to Property law. Skilled at keeping documentation and records updated, cases organized and calendars accurate.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Warner's Binzz & More
Watertown, New York
02.2024 - Current
- Managed daily store operations to ensure efficient service and customer satisfaction.
- Trained and supervised staff to enhance team performance and productivity.
- Driving the company vehicle (van) for pick-up and delivery of products.
- Implemented visual merchandising strategies to optimize product presentation and appeal.
- Developed staff schedules to align with peak shopping hours and operational needs.
- Resolved customer complaints swiftly to maintain a positive shopping experience.
Legal Assistant
Lebaudy Law Office
Watertown , NY
09.2020 - 02.2024
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Maintained client confidentiality in all matters.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Greeted clients upon arrival at office and provided assistance as needed.
- Updated databases with new information received from attorneys or clients.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
- Maintained inventory levels of office supplies necessary for day-to-day operations.
- Ensured that all paperwork was properly filed according to established procedures.
- Handled telephone calls, meeting plans and conference organization requirements.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Responded to client calls and inquiries to deliver applicable information.
- Processed closing documents and transactional documents for legal review.
Showroom Assistant
Fuccillo Chevrolet & Buick
Adams, NY
04.2016 - 05.2019
- Greeted customers and provided assistance with product selection.
- Assisted customers in purchasing decisions by providing information on product features, benefits and warranties.
- Maintained showroom appearance through stocking shelves, organizing displays, dusting and vacuuming.
- Answered incoming calls, responded to inquiries and directed calls accordingly.
- Assisted with merchandising activities such as window display setup and visual presentation of products.
- Assisted management in developing promotional materials for store events.
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
Community Manager
Conifer Realty LLC
Rochester , NY
04.2007 - 10.2015
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries in a timely manner.
- Analyzed user feedback and identified areas of improvement.
- Created content for social media platforms to engage the community.
- Organized online events and webinars to promote products and services.
- Monitored online conversations and provided constructive feedback.
- Maintained relationships with influencers in the industry.
- Gathered data on customer behavior for insights into marketing campaigns.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Assisted with developing marketing plans for campaigns and promotions.
- Conducted surveys to gain insights into customer needs and preferences.
- Optimized existing processes through automation or improved workflow.
- Developed comprehensive documentation for internal use.
- Engaged with customers via forums, chatbots, emails.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Saved money by operating community within budget.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Updated resident accounts with latest personal information and recent payments.
- Drove facility growth and increased resident morale by planning special activities.
- Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
- Improved NOI through rent growth and expense management.
- Drove tenant feedback to deliver information to management for corrective action.
- Partnered with maintenance to ensure [Number]% of vacant apartments are ready at all times.
- Kept HOA in good legal standing through proper documentation and implementation of required actions.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Compiled and conveyed operational and financial data to regional manager.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared detailed budgets and financial reports for properties.
- Oversaw daily operations, maintenance and administration of various properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Prepared and submitted monthly tenant visit logs.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
Education
Some College (No Degree) - Computer Science
Jefferson Community College
Watertown, NYSkills
- Advanced Word Processing
- Multi-Line Switchboard
- MS Office Proficient
- Data Management
- Document Control
- Office Management
- Organizational Efficiency
- Legal Research
- Project Management
- Conflict Mediation
- Document Editing
- Payroll Processing
- Database Management
- Legal Research and Writing
- Document Preparation
- Negotiation
- Client Service and Support
- Task Prioritization
- Client Support
- Administrative Assistance
- Client Relations
- Troubleshooting Complex Problems
- Writing and Editing
- Risk Management
Certification
NYS Certified Notary Public
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Store Manager
Warner's Binzz & More
02.2024 - Current
Legal Assistant
Lebaudy Law Office
09.2020 - 02.2024
Showroom Assistant
Fuccillo Chevrolet & Buick
04.2016 - 05.2019
Community Manager
Conifer Realty LLC
04.2007 - 10.2015
Some College (No Degree) - Computer Science
Jefferson Community College