Jamie Donnelly
Kissimmee,FL
Summary
Experienced professional with a proven track record of success in diverse business environments, showcasing exceptional organizational, technical, and interpersonal skills. Known for possessing a strong work ethic and an unwavering commitment to delivering customer service excellence. Skilled in confidently interacting with cross-functional department personnel and representatives, consistently demonstrating a high degree of professionalism, discretion, and problem-solving capabilities. Recognized for being detail-oriented and resourceful. Over 10 years of customer service and sales experience in the vehicle industry and customer service environment, independently performing a wide variety of paraprofessional administrative, secretarial, and confidential functions and duties in support of directors and agency heads.
Overview
21
21
years of professional experience
Work History
Office Manager
Courtesy Collision of Brandon
12.2018 - 08.2024
- Customer service
- Collaborating with customers, and company personnel
- Answer Customer inquiries regarding vehicles and their claim
- Management of multi-line telephone system
- Assistance in file organization
- Handle deposits, and overall monetary account for company
- Data entry: using CDK software
- Maintenance of supply closet
Administrative Assistant
Ideal Automotive
11.2010 - 11.2018
- Customer service
- Collaborating with customers, and company personnel
- Answer Customer inquiries regarding purchase order
- Management of multi-line telephone and facsimile system
- Assistance in file organization
- Handle deposits, check writing, and overall monetary account for company
- Data entry: using QuickBooks software
- Maintenance of supply closet
- General clerical support, including filing, data entry and handling of sensitive company material
Cashier
Sam’s Club
06.2008 - 11.2010
- Finalize customer purchases
- Customer service
- Upsell memberships
- Organized and handled store merchandise
Carhop / Assistant Manager
Sonic Drive-In
06.2003 - 06.2008
- Customer service
- Handled and prepared food to customer satisfaction
- Handled and deposited large sums of money
- Handled customer inquiries and complaints
- Trained and guided new employees with job roles
Receptionist
McCumber, Inclan, Daniels, Buntz, Hartig & Puig, P.A.
07.2006 - 05.2007
- Management of four-line telephone and facsimile system in main office of multi-city law firm
- Data entry: billing using Juris software
- General clerical assistance to attorneys and legal support staff
- Use of Kyocera printers, scanners, and Power Point software
- Maintained office supplies, including sensitive material
Education
Administrative Assistant Certificate -
Erwin TECHNICAL College
05.2005
High School Diploma -
Brandon High school
05.2003
Skills
- Microsoft Office 2002
- Microsoft Office XP Professional
- Word
- Excel
- Access
- Power Point
- Advanced Word Processing
- Transcription
- Windows 2002
- Business Communications
- Business Management Applications
- Keystrokes
- Basic Accounting
- QuickBooks
- Data Processing
- Multitasking Abilities
- Reliability
- Professionalism
- Quality Control
- Time management abilities
References
Available Upon Request
Administrativeskills
- Microsoft Office 2002 / XP Professional
- Word
- Excel
- Access
- Power Point
- Advanced Word Processing w/Transcription
- Windows 2002
- Business Communications 1 and 2
- Business Management Applications – 90
- Keystrokes (50 WPM)
- Basic Accounting & QuickBooks
- Data Processing
Timeline
Office Manager
Courtesy Collision of Brandon
12.2018 - 08.2024
Administrative Assistant
Ideal Automotive
11.2010 - 11.2018
Cashier
Sam’s Club
06.2008 - 11.2010
Receptionist
McCumber, Inclan, Daniels, Buntz, Hartig & Puig, P.A.
07.2006 - 05.2007
Carhop / Assistant Manager
Sonic Drive-In
06.2003 - 06.2008
Administrative Assistant Certificate -
Erwin TECHNICAL College
High School Diploma -
Brandon High school
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