Amanda Ray
Lakeland,FL
Summary
Accomplished Manager/Bartender with a proven track record at Brewlands Bar & Billiards, enhancing customer satisfaction and resolving conflicts efficiently. Skilled in team leadership and complex problem-solving, I excel in high-pressure environments, ensuring top-notch service delivery and operational excellence. Demonstrated ability in time management and verbal communication, driving productivity and employee engagement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Manager/Bartender
Brewlands Bar & Billiards
07.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Bartender/Server
Friends Winder Grill
01.2018 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Collins Hill High School
Suwanee, GA06.2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Task Delegation
Timeline
Manager/Bartender
Brewlands Bar & Billiards
07.2022 - 04.2024
Bartender/Server
Friends Winder Grill
01.2018 - 03.2020
High School Diploma -
Collins Hill High School
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