Amanda Reinfelder
Cincinnati
Summary
Motivated manager and leader with the ability to train and manage team to optimize sales and customer experience. Reliable team member accustomed to a fast pace environment and taking on challenging tasks. Driven individual that will find the path to continue to learn and develop professionally.
Overview
17
17
years of professional experience
Work History
Store Manager
Michaels Arts and Crafts
Cincinnati
03.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Led team meetings to communicate goals and motivate staff performance.
- Oversaw inventory management, including stock replenishment and organization.
- Trained new employees on store procedures and customer service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Conducted regular audits to maintain store cleanliness and safety standards.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained accurate records of employee performance reviews.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Store Manager
Bed Bath and Beyond
Columbus
10.2021 - 02.2023
- Promoted team-oriented culture with common sales, service and productivity goals.
- Delegated assignments to meet coverage needs and maintain store standards.
- Set performance expectations for employees and implemented improvement plans to reach targets.
- Directed customers to appropriate aisle locations and answered questions regarding product uses.
- Interacted with customers on sales floor to build rapport and offer product expertise.
- Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses.
- Directed and maintained store merchandising standards to present organized and engaging in-store experience.
- Recruited, interviewed and hired new employees based on strengths, preparedness and work experience.
- Reviewed online customer reviews and comments to locate needed store improvements.
- Implemented loss prevention strategies to reduce shrinkage and control theft.
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
- Resolved problems, provided open communication and recommended discipline and terminations.
- De-escalated employee disputes using advanced mediation techniques for minimal staff complaints.
- Managed daily store operations and ensured compliance with company policies.
- Led team meetings to communicate goals and motivate staff performance.
- Oversaw inventory management, including stock replenishment and organization.
- Trained new employees on store procedures and customer service standards.
- Developed visual merchandising strategies to enhance product displays.
- Handled customer inquiries and resolved issues promptly and professionally.
- Conducted regular audits to maintain store cleanliness and safety standards.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified opportunities for cost savings through waste reduction initiatives.
- Delegated work to staff, setting priorities and goals.
Department Supervisor
Bed Bath and Beyond
Crestview Hills
08.2020 - 10.2021
- Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing.
- Trained employees in department policies and procedures, as well as sales techniques and customer service strategies.
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
- Handled personnel issues in-person through effective motivational and disciplinary strategies.
Operations Assistant Store Manager
Bed Bath and Beyond
Crestview Hills
04.2018 - 08.2020
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
- Ensured scheduling of the store team was completed efficiently for business needs.
- Led a team for the district to oversee inventory in multiple locations.
- Selected to train operations managers new to the role.
Operations Assistant Store Manager
Bed Bath and Beyond
Mason
05.2017 - 04.2018
- Trained a highly motivated Receiving Lead to improve productivity, teamwork, and knowledge of new tasks.
- Managed time to complete effective scheduling of the store, new hire paperwork and inventory management.
- Navigated the team through a new Human Resources recruiting and personnel portal and to effectively use it.
- Selected as a team member to assist with a store relocation acting in an operational capacity.
Operations Assistant Store Manager
Bed Bath and Beyond
Crestview Hills
05.2016 - 05.2017
- Oversaw daily operations to ensure policies, productivity and safety remained a focus.
- Managed effective scheduling, new hire paperwork, and inventory maintenance.
Department Manager
Bed Bath and Beyond
Crestview Hills
12.2015 - 05.2016
- Engaged customers in friendly conversation and effectively implemented suggestive selling techniques.
- Developed employees to improve their knowledge bases, increase team value and improve leadership potential.
- Ensured department standards were upheld daily.
Co Manager
Sephora
Bethesda
05.2014 - 12.2015
- Supported back office procedures, including hiring and employment processes.
- Managed performance of team members by conducting performance appraisals and recommending promotions.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
Store Director
Sephora
Strongsville
07.2012 - 05.2014
- Led a team to lower shrink results.
- Partnered with district trainer to successfully develop education lead.
- Ensured training and development was implemented through ongoing development conversations.
- Recruited and hired new team members in a timely manner to meet the business needs.
Specialist
Sephora
Strongsville
02.2012 - 07.2012
- Strengthened team relationships through coaching and developmental conversations.
- Maintained a schedule to fit the business needs.
- Communicated candidates for succession planning and future development.
- Assisted with recruiting and hiring needs based on business needs.
Color Lead
Sephora
Ross Park
08.2010 - 02.2012
- Executed successful events to enhance the customer experience and drive sales.
- Trained and developed team to drive team motivation, customer experience, sales, and product knowledge.
- Developed a team captain to drive sales at the Beauty Studio through customer experience and team members.
Color Lead
Sephora
Bethesda
03.2009 - 08.2010
- Led internal team contests to drive motivation and sales.
- Trained and developed team to maintain department standards.
- Continuous team development to enhance customer experience.
Human Resources Generalist
Independent Benefit Services
Rockville
10.2008 - 02.2009
- Maintained accurate and updated employee files.
- Conducted recruitment strategies to source and hire well qualified candidates.
- Introduced new hires and led orientations explaining policies and procedures.
Education
Masters of Education - Human Resource Development
Xavier University
Cincinnati, OHBachelor of Arts - Political Science and International Studies
Baldwin Wallace University
Berea, OHSkills
- Staff training and development
- Merchandising
- Customer service and engagement
- Manage employees
- Recruiting and interviewing
- Employee training
- Inventory management
- Visual merchandising
- Schedule planning
- Staff recruitment
- Team building
- Problem solving
- Effective communication
- Performance management
- Customer service management
- Team leadership and coaching
- Payroll management
- Recruitment and hiring
Timeline
Store Manager
Michaels Arts and Crafts
03.2023 - Current
Store Manager
Bed Bath and Beyond
10.2021 - 02.2023
Department Supervisor
Bed Bath and Beyond
08.2020 - 10.2021
Operations Assistant Store Manager
Bed Bath and Beyond
04.2018 - 08.2020
Operations Assistant Store Manager
Bed Bath and Beyond
05.2017 - 04.2018
Operations Assistant Store Manager
Bed Bath and Beyond
05.2016 - 05.2017
Department Manager
Bed Bath and Beyond
12.2015 - 05.2016
Co Manager
Sephora
05.2014 - 12.2015
Store Director
Sephora
07.2012 - 05.2014
Specialist
Sephora
02.2012 - 07.2012
Color Lead
Sephora
08.2010 - 02.2012
Color Lead
Sephora
03.2009 - 08.2010
Human Resources Generalist
Independent Benefit Services
10.2008 - 02.2009
Masters of Education - Human Resource Development
Xavier University
Bachelor of Arts - Political Science and International Studies
Baldwin Wallace University