Amanda Reing
FREDERICK,MD
Summary
Dedicated customer service representative with expertise in problem resolution, complaint handling, and relationship building. Committed to enhancing customer satisfaction and loyalty through active listening and critical thinking.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Wawa
Frederick, MD
05.2007 - 12.2023
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Maintained product knowledge to assist customers with selections and recommendations.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Trained new staff on customer service protocols, enhancing team efficiency and performance.
- Developed strong customer relationships, fostering loyalty through personalized service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Criminal Justice
Frostburg State University
Frostburg, MDSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Client relations
- Professional telephone demeanor
Timeline
Customer Service Representative
Wawa
05.2007 - 12.2023
Criminal Justice
Frostburg State University