Amanda Rios
Northglenn,CO
Summary
Results-driven Shift Leader with over 4 years of experience in team supervision and operational management. Demonstrates expertise in cash handling, customer service, and training team members to enhance productivity. Proven ability to resolve customer concerns and maintain high service standards, ensuring satisfaction and efficiency during busy shifts.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Shift Leader
Little Caesars
Thornton, Colorado
01.2026 - Current
- Executed store opening and closing procedures to ensure security and proper cash management. following Little Caesars cash handling and security procedures.
- Oversaw crew activities during shifts to ensure smooth operations and customer satisfaction. during shift operations and customer service.
- Supervised employees to ensure high productivity and exceptional customer service.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Resolved guest concerns and communicated updates with store leadership.
- Monitored food safety, cleanliness, and sanitation standards across work areas.
- Coordinated order timing for Hot-N-Ready pizzas and carryout requests to enhance service efficiency.
- Handled register transactions, cash counts, and guest payment issues.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory checks and stocked ingredients for Little Caesars production.
- Trained team members on pizza make-line, prep, and order flows.
- Assigned specific duties to team members to optimize workflow and productivity, to employees and monitored activities and task completion.
- Opened and closed store following Little Caesars cash and security procedures.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Supported Little Caesars crew during shift operations and customer service.
Circle K
Team Memeber
Thornton, Colorado
04.2023 - 05.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified customer needs promptly to enhance service delivery.
- Enhanced customer satisfaction by developing creative solutions to challenges.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
Cobblestone Carwash
General Manager
Northglenn, Colorado
12.2022 - 04.2023
- Achieved high customer satisfaction by resolving issues with knowledgeable and friendly service.
- Earned recognition from management for delivering exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Jamba Juice
General Manager
Northglenn, Colorado
05.2022 - 12.2022
- Identified the needs of customers promptly and efficiently.
- Delivered attentive service to customers both in-person and over the phone, ensuring a positive experience.
- Achieved high customer satisfaction by implementing creative solutions to resolve issues.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Proposed innovative ideas and solutions that improved team collaboration and effectiveness.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Mcallen Memorial High School
McAllen, TXSkills
- Store opening
- Store closing
- Cash handling
- POS operation
- Food safety standards
- Inventory control
- Order management
- Staff training
- Staff scheduling
- Team supervision
- Team leadership
- Shift scheduling
- Customer service
- Problem solving
- Inventory counts
Languages
English
Professional
Spanish
Professional
Certification
- ServSafe
- Shift lead certified
Timeline
Shift Leader
Little Caesars
01.2026 - Current
Circle K
Team Memeber
04.2023 - 05.2025
Cobblestone Carwash
General Manager
12.2022 - 04.2023
Jamba Juice
General Manager
05.2022 - 12.2022
Mcallen Memorial High School