Carissa Bailey
McKinney,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dollar General
Fort Worth, Tx
10.2023 - 09.2025
- Supervised front-end operations during Dollar General shifts
- Supervised and led employees to maintain productivity and customer service levels.
- Trained associates on register procedures and store standards
- Opened and closed store following Dollar General checklist
- Coordinated task assignments during busy store periods
- Resolved customer concerns with clear, professional communication
- Managed customer complaints efficiently, ensuring issues were addressed professionally and swiftly. promptly and professionally.
Manager
Wendy’s Restaurant
Fort Worth, Texas
09.2020 - 05.2023
- Coordinated staff schedules and shift coverage for Wendy's Restaurant.
- Supervised Wendy's Restaurant shifts and assigned daily crew responsibilities.
- Trained team members on service standards and food safety procedures.
- Managed cash handling, drawer counts, and register accuracy.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved guest complaints and supported front-counter service.
- Monitored kitchen preparation and drive-thru order flow.
- Ordered supplies and tracked inventory levels for restaurant operations.
- Enforced cleanliness, sanitation, and safety standards throughout Wendy's Restaurant.
- Coached, mentored and trained team members in order to improve their job performance.
Education
High School Equivalency Diploma
Fort Worth, TexasSkills
- Store opening
- Cash drawer reconciliation
- Register operations
- Inventory control
- Shift scheduling
- Team supervision
- Staff training
- Operations support
- Customer service
- Clear communication
- Problem solving
- Attention to detail
- Team leadership
- Time management
- Action planning
- Equipment troubleshooting
- Verbal and written communication
- Quality control assurance
- Motivational leadership
- Client support
- Staff training and development
- Motivational leadership
- Client support
Timeline
Shift Leader
Dollar General
10.2023 - 09.2025
Manager
Wendy’s Restaurant
09.2020 - 05.2023
High School Equivalency Diploma