Maria Brown
East Palestine,OH
Summary
Results-oriented Store Supervisor with expertise in customer service and team management. Led staff training on policies and safety compliance, while effectively addressing customer concerns. Managed cash handling and inventory control processes, fostering strong relationships with customers and team members to improve service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Shift Manager
Pet supplies Plus
Beaver Falls, Pa
11.2024 - Current
- Supervised store floor, cashier coverage, and pet care services to ensure smooth operations during shifts.
- Delegated tasks to staff members to maintain efficient workflow during shifts.
- Trained team members on Pet Supplies Plus policies and daily procedures.
- Opened and closed store using a checklist, alarm, and register procedures.
- Monitored inventory, received shipments, and stocked pet food, treats, and supplies.
- Resolved customer concerns about products, returns, and pet care questions.
- Assisted in resolving escalated customer service issues in a timely manner.
- Cultivated positive working relationships with staff, customers, and vendors to enhance collaboration and service.
- Verified cash drawers, deposits, and register accuracy throughout shifts.
Assistant Manager
Circle K
East Palestine, OH
10.2018 - 10.2024
- Supervised Circle K convenience store shifts and daily front-end operations.
- Trained cashiers on POS use, customer service, and store policies.
- Managed cash handling, deposits, and register reconciliation procedures.
- Resolved customer concerns and supported smooth checkout and fueling service.
- Merchandised promotions, signage, and seasonal displays throughout the sales floor.
- Ensured compliance with safety regulations and company policies.
- Assigned specific tasks to staff members during shifts to ensure efficient operations., by setting priorities and goals.
Education
East Palestine High School
East Palestine, OHSkills
- Cash handling
- POS transactions
- Inventory control
- Sales management
- Customer service
- Handling customer complaints
- Clear communication
- Customer engagement
- Team supervision
- Shift leadership
- Team development
- Store opening
- Opening and closing procedures
- Safety compliance
- Problem solving
- Energetic and enthusiastic
- Flexible schedule
- Cash drawer management
Timeline
Shift Manager
Pet supplies Plus
11.2024 - Current
Assistant Manager
Circle K
10.2018 - 10.2024
East Palestine High School