Amanda Rivard
Northville,MI
Summary
Dynamic manager with a proven track record at Patton Wings, enhancing customer satisfaction through effective conflict resolution and team leadership. Skilled in quality control, implementing rigorous processes that improved accuracy and reduced errors. Strong decision-making and time management abilities drive productivity and engagement in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Manager
Patton Wings
Brighton, MI
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Quality Control
Tribar Manufacturing
Howell, MI
06.2005 - 07.2015
- Improved scanning accuracy by implementing a thorough quality control process.
- Enhanced data accuracy by implementing stringent quality control measures and processes.
- Reduced errors in loan documentation by implementing thorough quality control measures.
- Improved testing accuracy by implementing rigorous quality control procedures and guidelines.
- Identified and removed products that did not meet quality control standards.
- Identified visual defects during work tasks using quality control techniques.
Education
Dondero
Royal Oak, MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Patton Wings
05.2021 - Current
Quality Control
Tribar Manufacturing
06.2005 - 07.2015
Dondero