Amanda Rivera
San Angelo,Texas
Summary
Organized and dependable candidate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Successful at managing multiple priorities with a positive attitude. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Personal Banker
First Financial Bank
02.2023 - Current
- Built and maintained solid and trusting relationships with several clients, both new and existing.
- Manage client accounts, providing tailored financial solutions and achieving high customer satisfaction.
- Identify and resolve client issues, ensuring seamless banking experiences and retaining clientele.
- Collaborate with team members to streamline processes, improving service efficiency and accuracy.
- Works closely with management to strategize sales techniques to increase branch production and customer service.
Teller/Personal Banker
City National Bank of Colorado City
10.2020 - 02.2023
- Maintains extensive knowledge of all deposit types, ranging from personal checking and savings to commercial businesses, CD's, and IRA's
- Providing remarkable customer service through all customer interactions, including opening new accounts, answering telephone calls, prompt greetings upon entering the lobby and problem resolution
- Assisted clients in all of their banking needs such as performing wire transfers, making cashier's checks, ordering personal checks, safety deposit box access, making debit cards, and assisting with online banking
- Performed daily input and routine account maintenance in several different software programs.
- Experienced in training fellow employees in new account procedures
- Assisted clients by performing all transactions, including withdrawals, deposits, transfers, and loan payments.
- Maintained daily balancing procedures, including a $15,000 cash drawer, a cash vault, and the ATM.
Substitute Teacher
Colorado Elementary School
01.2020 - 10.2020
- Following and implementing lesson plans for a variety of subject and grade levels
- Planning high quality sessions to fit in with the scheme of work when lesson plans were unavailable
- Creating an inclusive learning environment where every child feels valued
- Planned and implemented activities to meet the emotional, social, physical, and intellectual needs of the children
- Assisted and supervised children during all activities
- Established routines and provided positive guidance
- Kept track of learning progress and development and reported it to the parents on a daily basis.
Daycare Teacher
First Baptist Church of Colorado City
08.2019 - 10.2020
- Following and implementing lesson plans for a variety of subject and grade levels
- Planning high quality sessions to fit in with the scheme of work when lesson plans were unavailable
- Creating an inclusive learning environment where every child feels valued
- Planned and implemented activities to meet the emotional, social, physical, and intellectual needs of the children
- Assisted and supervised children during all activities
- Established routines and provided positive guidance
- Kept track of learning progress and development and reported it to the parents on a daily basis.
Sales Representative
Somethin' Girlie
08.2016 - 04.2018
- Built rapport with customers to recommend new items and encourage customers to make regular visits and purchases
- Displayed merchandise in a visually appealing manner that encouraged customers to purchase more
- Maintained the business's social media pages, including posting current inventory and answering customer questions
- Processed all customer transactions and balanced a cash drawer daily.
Education
High School Diploma -
Magnolia High School
Magnolia, Texas05.2011
Skills
- Interpersonal Skills
- Detail Oriented
- Ambitious
- Team Player
- Conflict Resolution
- Empathy
- Patience
- Consistency
- Microsoft Office
- Multitasking
Timeline
Personal Banker
First Financial Bank
02.2023 - Current
Teller/Personal Banker
City National Bank of Colorado City
10.2020 - 02.2023
Substitute Teacher
Colorado Elementary School
01.2020 - 10.2020
Daycare Teacher
First Baptist Church of Colorado City
08.2019 - 10.2020
Sales Representative
Somethin' Girlie
08.2016 - 04.2018
High School Diploma -
Magnolia High School