Amanda Rivera
Houston,TX
Summary
Amiable Customer Experience Agent with several years of experience managing high customer call volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Customer Experience Specialist
Tesla, Inc - Acquisition
Houston, TX
01.2025 - Current
- Assisted customers in navigating the product selection process, enhancing their purchasing experience.
- Trained team members on customer service best practices to ensure consistent support delivery.
- Conducted follow-up calls with customers to gauge satisfaction and resolve any outstanding issues.
- Facilitated customer feedback sessions to gather insights for service enhancements.
- Managed customer inquiries and complaints, resolving issues efficiently and effectively.
- Participated in cross-functional meetings to align on customer needs and expectations.
- Processed customer orders and returns, ensuring accurate documentation and timely resolution.
- Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
- Conducted follow-up calls to ensure customer satisfaction.
- Created reports on customer experience trends and metrics using data analytics tools.
- Implemented customer loyalty programs to increase repeat business and customer retention.
- Managed time efficiently to respond to customer inquiries in a timely manner.
- Trained new customer service staff on best practices and company policies.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Apartment Leasing Agent
American Realty Investors
Houston, TX
10.2023 - 12.2024
- Conducted property tours for prospective tenants, showcasing amenities and unit features.
- Assisted clients in completing lease applications and processing necessary documentation.
- Maintained relationships with current tenants to ensure satisfaction and retention.
- Developed marketing strategies to attract new tenants through online and offline channels.
- Coordinated with maintenance teams to address tenant requests and ensure timely resolutions.
- Tracked rental market trends to adjust pricing strategies and improve occupancy rates.
- Conducted regular inspections of the property to uphold standards and address concerns.
- Processed move-in and move-out documentation to ensure compliance with leasing regulations.
Office Assistant
American Healthcare Services
Houston, TX
08.2021 - 10.2023
- Prepared and formatted documents for meetings, including agendas, minutes, and presentations for distribution to participants.
- Scheduled appointments and managed calendars for multiple executives to optimize daily operations and priority tasks.
- Managed incoming and outgoing correspondence, including emails and physical mail, to maintain effective communication flow.
- Assisted in the onboarding process of new employees by preparing welcome materials and coordinating training schedules.
Front of House Employee
Chic-Fil-A
Houston, TX
12.2020 - 09.2021
- Assisted customers in placing orders and provided recommendations based on preferences.
- Monitored inventory levels and reported shortages to ensure product availability.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Trained new employees on customer service protocols and operational procedures.
- Handled customer complaints with empathy and ensured prompt resolution.
- Managed dining area seating and waitlist during busy periods to optimize customer flow.
- Conducted regular checks on food safety standards and maintained compliance.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Explained menu items, took orders and delivered food courses according to instruction.
Education
Westbury Highschool
Houston, TXSkills
- Customer relationship management
- Team training
- Property management
- Effective communication
- Problem solving
Timeline
Customer Experience Specialist
Tesla, Inc - Acquisition
01.2025 - Current
Apartment Leasing Agent
American Realty Investors
10.2023 - 12.2024
Office Assistant
American Healthcare Services
08.2021 - 10.2023
Front of House Employee
Chic-Fil-A
12.2020 - 09.2021
Westbury Highschool