Amanda Roberts
Sinclair,WY
Summary
Results-driven Housekeeping Manager with expertise in training, guest relations, and supply inventory management. Known for maintaining high cleanliness standards and enhancing team productivity through effective scheduling and task delegation.
Overview
21
21
years of professional experience
Work History
Housekeeping Manager
Best Western CottonTree Inn
Rawlins, WY
04.2024 - Current
- Supervised housekeeping staff to ensure adherence to cleanliness standards and procedures.
- Conducted regular inspections of guest rooms and public areas, maintaining high satisfaction rates.
- Collaborated with front desk staff to address guest concerns regarding room cleanliness promptly.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Oversaw a team of up to 10 housekeepers, ensuring high standards of cleanliness and efficiency.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Completed schedules
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and folding.
Office Clerk
Saratoga Forest Management
Saratoga Wy
05.2022 - 03.2024
- Managed daily office operations, ensuring efficient workflow and communication among team members.
- Processed incoming documents, maintaining organized filing systems for quick access.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Oversaw end-of-month lumber inventory processes to ensure production accuracy.
- Managed end-of-month verification of bagged shavings inventory to confirm production figures matched daily tracking data.
- Managed comprehensive onboarding documentation, ensuring accurate employee file creation and data entry in QuickBooks.
- Oversaw review and adjustment of employee time cards prior to submission to payroll.
- Oversaw accounts payable operations to ensure timely and accurate processing of invoices.
- Managed accounts receivable functions to maintain financial accuracy and support cash flow management.
- Managed comprehensive invoicing for lumber bagged and by-product sales to ensure accurate financial tracking.
- Directed sales operations for bagged shavings, providing product knowledge and support to meet customer needs.
Sales Associate
Kum & Go
Saratoga WY
04.2021 - 05.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained store cleanliness and organization, promoting a welcoming environment for customers.
- Conducted inventory checks regularly, ensuring stock availability and minimizing discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Housekeeping Manager
Saratoga Hot Springs Resort
Saratoga WY
08.2018 - 04.2021
- Developed training programs for new employees, enhancing team productivity and service quality.
- Implemented inventory management systems for cleaning supplies, reducing shortage.
- Monitored housekeeping budgets, controlling operational costs while maintaining service levels.
- Resolved conflicts within the team through mediation techniques, fostering a positive work environment.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Completed schedules,
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the resort.
- Evaluated employee performance and developed improvement plans.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed laundry sorting, washing, drying, and folding.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Store Manager
EZ Mart Stores
De Queen, AR
06.2005 - 09.2016
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Managed budgeting and expense tracking to improve profitability.
- Collaborated with regional managers to align store objectives with corporate goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Was in charge of hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Business Management
CCCUA
De Queen ARHigh School Diploma -
De Queen High School
De Queen AR05-2003
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Folding clean laundry
- Scheduling and planning
- Sorting and washing laundry
- Task delegation
- Employee evaluations
- Supply inventory management
Timeline
Housekeeping Manager
Best Western CottonTree Inn
04.2024 - Current
Office Clerk
Saratoga Forest Management
05.2022 - 03.2024
Sales Associate
Kum & Go
04.2021 - 05.2022
Housekeeping Manager
Saratoga Hot Springs Resort
08.2018 - 04.2021
Store Manager
EZ Mart Stores
06.2005 - 09.2016
Business Management
CCCUA
High School Diploma -
De Queen High School