Amanda Robinson
Mohave Valley,AZ
Summary
Results-driven Crisis Interventionist with a focus on empathy and proactive de-escalation techniques. Committed to ensuring client safety and well-being through effective communication and collaboration with multidisciplinary teams.
Overview
4
4
years of professional experience
Work History
Crisis Interventionist
Southwest Behavioral and Health Services
Bullhead City, AZ
05.2025 - Current
- Collaborated with multidisciplinary teams to coordinate care and ensure seamless service delivery for clients.
- Documented client interactions and progress accurately, maintaining compliance with organizational standards and procedures.
- Completed pre-screen assessments for T-36 non emergent. Completed emergent T-36's
- Completed assessments, level of cares, hospital discharges.
- Prevented escalation of incidents through proactive de-escalation techniques and conflict resolution skills.
- Contributed to a safer community environment by working closely with local law enforcement agencies on crisis cases.
- Built relationships with external organizations, facilitating timely referrals for specialized care when necessary.
- Maintained confidentiality of sensitive information while fostering a safe environment for clients seeking assistance.
- Increased client satisfaction by providing empathetic and nonjudgmental support during crisis interventions.
- Supported clients'' mental health by connecting them to appropriate community resources and services.
- Enhanced client safety through thorough risk assessments and customized safety planning.
- Educated clients on coping strategies and available resources to promote long-term mental health stability.
- Participated in training sessions to enhance skills in crisis intervention protocols and best practices within the field.
- Belong to the homeless taskforce.
Engagement Specialist
Southwest Behavioral and Health Services/ Crisis Assistant
Bullhead City, AZ
02.2024 - 05.2025
- Facilitated connection between clients and mental health resources to enhance engagement and support services.
- Developed and maintained relationships with community partners to promote outreach initiatives and resource sharing.
- Implemented crisis intervention strategies to assess client needs and ensure appropriate response measures.
- Collaborated with multidisciplinary teams to create individualized care plans that address clients' unique challenges.
- Trained new staff on engagement protocols, enhancing team effectiveness in client interactions and service delivery.
- Monitored client progress through regular follow-ups, ensuring sustained engagement in treatment programs.
- Utilized data tracking systems to analyze client interactions, improving outreach strategies and service effectiveness.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
Agriculture Technician III
State of California Department of Agriculture
Needles, CA
01.2022 - 01.2024
- Inspected incoming vegetation to ensure the vegetation was not infested with bugs and checked bills of lading verifying every truck load with plants and vegetation possessed legal certification for entry into California.
- Looked under microscope to determine if the vegetation possessed harmful bugs. If so I denied access into California making the truckers drop there trailers until the fumigation process was complete.
- Inspected automobiles and prevented plants, fruits, and vegetables from entering into California.
- Inspected boats for muscles.
- Utilized clear, concise and effective communication.
- Typed legal paperwork that would be emailed to agriculture commissioners.
Education
Associate of Applied Science - Criminal Justice
Northeast Wisconsin Technical College
Green Bay, WI12-2008
Skills
- Documentation accuracy
- Verbal de-escalation
- Substance abuse awareness
- Human trafficking awareness
- Behavioral management
- Family support
- Nonviolent communication
- Crisis assessment
- Suicide prevention
- Multicultural competence
- Empathy display
- Homelessness assistance
- Reflective listening
- De-escalation techniques
- Mental health assessment
- Safety planning
- Child protection
- Eating disorders
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Electronic health records
- Patient support
- Clinical documentation
- Community resources
- Task prioritization
- Self motivation
- Interpersonal skills
- Conflict resolution
- Goal setting
- Motivational interviewing
- Interpersonal communication
- Progress monitoring
Timeline
Crisis Interventionist
Southwest Behavioral and Health Services
05.2025 - Current
Engagement Specialist
Southwest Behavioral and Health Services/ Crisis Assistant
02.2024 - 05.2025
Agriculture Technician III
State of California Department of Agriculture
01.2022 - 01.2024
Associate of Applied Science - Criminal Justice
Northeast Wisconsin Technical College