Amanda Robles
Broken Arrow
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
15
15
years of professional experience
Work History
General Manager
PUGET COLLISION LLC
Spanaway
10.2021 - Current
- Communicate with insurance carriers to ensure compliance
- Conduct quality control checks on completed repairs
- Implement process improvements to increase efficiency and productivity
- Assessed vehicle damage to determine repair costs, ensuring accurate and fair appraisals.
- Managed daily operations and staffing for body shop services.
- Trained and mentored staff on best practices in collision repair.
- Maintained compliance with industry regulations and standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
Independant Damage Appraiser
DAL Enterprises
Enumclaw
06.2010 - 10.2021
- Contacted vehicle owners and scheduled appointments for damage appraisal
- Traveled to multiple locations to conduct thorough damage assessments
- Wrote detailed and accurate damage reports for vehicle repairs
- Communicated effectively with insurance companies to discuss repair plans
- Utilized strong analytical skills to assess and document vehicle damage
- Collaborated with repair shops to ensure accurate and timely repairs
- Conducted thorough assessments of vehicle damage to provide accurate collision estimates.
- Ensured compliance with appraisal regulations and ethical guidelines consistently.
- Responded to customer concerns and conveyed details about results.
- Ensured all work was compliant with Uniform Standards of Professional Appraisal Practice guidelines.
- Maintained contact with clients throughout the appraisal process to keep them informed of progress.
Education
general -
Enumclaw High School
Enumclaw, WASkills
- Quality control
- Operations management
- Customer service
- Effective communication
- Analytical skills
- Time management
- Administrative skills
- PC competent
- Sound judgment
- Performance improvements
- Consistently meet goals
Timeline
General Manager
PUGET COLLISION LLC
10.2021 - Current
Independant Damage Appraiser
DAL Enterprises
06.2010 - 10.2021
general -
Enumclaw High School
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