Amanda Rodriguez
Lake Worth,FL
Summary
Well-qualified candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Office Assistant /Lead Dispatcher
Du-All Plumbing and Sewer
Lake Worth, FL
01.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.
Administrative Assistant
TLC Solutions of Florida
West Palm Beach, FL
03.2021 - 11.2022
- Answered multi-line phone system, routing calls and delivering messages to staff.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Dispatcher
Serranos Medical Transportation
West Palm Beach, FL
02.2020 - 01.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 32 fleet vehicles.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Sales Associate
Cricket Wireless
West Palm Beach, FL
03.2017 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Science - Nursing
Southeastern College
West Palm Beach, FL05.2022
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05.2018
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Documentation And Reporting
- Dedicated Team Player
- Dispatching procedures
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant /Lead Dispatcher
Du-All Plumbing and Sewer
01.2023 - Current
Administrative Assistant
TLC Solutions of Florida
03.2021 - 11.2022
Dispatcher
Serranos Medical Transportation
02.2020 - 01.2021
Sales Associate
Cricket Wireless
03.2017 - 01.2020
Associate of Science - Nursing
Southeastern College
High School Diploma -
Forest Hill Community High School